Focus on managing our F5 BIG-IP LTM install base, vendor management, understanding the strategy of the vendor and manage communication/collaboration with engineering teams and architecture to ensure maintainability & support, and act as technical escalation for the team/team members, handle service review meetings and escalations.
Responsible for management, support and implementation of Data Center network, application delivery and security infrastructure, principally firewalls (Checkpoint, Cisco), application delivery controllers (Radware, F5), routers and switches (Cisco Nexus Fabric Path, Cisco ACI) in all LG operating countries.
Ensure systems are maintained with zero impact on B2B and B2C customers relying on critical service such as data, voice and video.
Assist all LG operating countries and take the lead with the trouble- shooting of complex production issues
Authentication, authorization and accounting across all LG systems and network infrastructure
o Responsible for monitoring performance and fault management tools, auditing access to systems, taking actions to improve the performance and stability.
o Deploy, upgrade, patch and tune the DC network, application delivery and security systems.
o Provide technical expertise on NMS integrations and Operations Readiness Tests.
o Develop custom scripts for the automation of certain operational tasks and service monitoring as well as provide input for internally developed tools.
o Deliver high quality technical solutions to both priority support issues and longer term operational projects.
o Provide guidance to tier-1 support engineers
o Vendor management as part of IT service lifecycle management
o Participate in impact assessment and handover processes
o Should work closely with CNO NMC (Tier 1) on incident to provide solutions and follow up to Level 3 support/vendor if required.
o Solving tickets with multiple priorities while providing timely responses based on ticket severity
o Providing timely updates & performing post-resolution, root cause analysis (RCA) & participating in Problem Management meetings.
o Provide leadership on incident resolution and ensure management is communicated clearly and transparently. Managing escalations.
o Troubleshoot and identify software bugs, perform root cause analysis on performance issues.
o Provide expertise in analysis of major incident root cause and follow up with vendors and other Corporate teams as needed
o Post-mortem forensic analysis
o Provide feedback to Corporate teams (CTO, CIO, POMG, CNO) concerning performance and capacity of the interactive platforms in production
o Review and approval of complex network and security changes
o Change implementation on production environments
o Participate in review activities (project plans, requirements, design and test cases) to ensure a smooth transition to production
o Identify and propose ideas for service assurance improvements
o Involved in vendor selection process and testing of new infrastructure products
o Deploying tools to proactively monitor the network performance
Ensure all relevant processes are properly followed (Incident resolution, problem management, change control and others)
project we undertake.