Senior Care Business Partner, Government Contract Execution (GCE) – EUR/AFR
As a Senior Care Business Partner, you will be responsible for the customer experience by coordinating the end-to-end execution of all US Government products regionally. Colleagues will be responsible for working directly with customers and vendors to provide premier service while maintaining compliance with the various US Government contracts.
A career at MAERSK means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.
Ensure smooth execution of cargo moving for US Government container shipping customers, including the US Military, Food Aid, Military Household Goods, US Government Project shippers & Foreign Military Sales, with a focus on customer satisfaction and end-to-end execution from booking through delivery. Colleagues will work to maintain an excellent customer service and operational relationship with local US Government representatives and US Government agents in the designated geographical area.
Drive incremental cargo volume through excellent customer service relationship.
Drive continuous improvements opportunities and opportunities to lower costs.
Learn and understand the various US Military administrative and data systems, and utilize these systems as directed to meet the contractual commitments of the various US Government cargo segments.
Coordinate with the GCE back-office team in Chennai to monitor and ensure proper administrative and operational functions associated with regional US Government operations.
Tasks will include executing / overseeing the following:
o Booking of all types of US Government Cargo (US Military, Food Aid, Military House Hold Goods, US Project Cargo, and Foreign Military Sales)
o End-to-end cargo tracking and reporting for US Government Cargo
o End-to-end documentation coordination for US Government Cargo
o Close communication with global intermodal and operational teams to ensure compliant handling of US Government cargo
o Documentation of causation of delays and inaction and input to US Military systems
o End-to-end monitoring of Maersk Line execution for US Government Cargo
o Provide input to development of Global SOPs for US Flag cargo
o Monitor agreed service levels, and identify the root cause when targets are not met, advise management of potential service failures and / or trends.
o Coordinate Issue resolution within specified region
o Drive process improvement and support the Maersk Line Cultural Amplifiers and Values
o Coordinate closely with vendors across Break Bulk, Out of Gauge, Container Stuffing Facilities, and Inland Operational Execution ensuring all requirement documentation details and status reporting are in place enabling effective and efficient performance with defined deadlines. Responsible to escalate any vendor performance challenges to leadership for immediate review and resolution.
Work to develop a clear understanding of contract and operational requirements, and the means by which services will be executed and documented in conformance with all contract and statutory requirements.
Identify and escalate to management, and to GCE leadership and NAMLAW, any potential compliance issues (e.g. contract interpretations, operational execution challenge, invoicing, etc.) and assist to track issues until resolution
Drive Care process, proactive cargo management, Pro Care skill development and Care reviews with customers.
We are looking for
Education and Experience:
HBO / Bachelor degree
1-2 years’ of functional experience in the Transportation Industry
Customer Service / Operational experience
Experience with government entities is a plus
Technical Skills and Competencies
Proficient in Microsoft Applications
Ability to multi-task
Demonstrated relationship techniques
Sense of urgency
Excellent communication, interpersonal and networking skills
Excellent organization and problem-solving skills
Highly developed persuasiveness and influencing skills
Conflict resolution and negotiation skills
Demonstrable ability to attend and resolve complex issues
Resilient, assertive, tenacious and persistent, self-motivated and performance driven
Ability to be a team player
Verbal/written fluency in English. Additional European language is a plus
o Interpersonal savvy
o Learning on the fly
o Organization agility
o Problem solving
o Priority setting
o Decision quality
o Customer focus
o Drive for results
o Integrity and trust
o Time management