ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Come join the Customer Outcomes IT Workflow team and work with a talented group of consultants building out next generation solutions for ServiceNow’s customers. This team is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on IT solutions.
ServiceNow is seeking an IT Workflow Senior Business Process Consultant with a technical background to focus on Governance, Risk, And Compliance. This role manages the successful delivery of ServiceNow's solutions and services in a client consulting environment.
What you get to do in this role:
Participate in workshops with customer stakeholders to assess current processes and define future-state processes.
Design and deliver ServiceNow GRC solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons, and risks.
Promote continuous process improvement practices through process metrics, KPIs, dashboards, and role accountabilities.
Manage and communicate GRC process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations.
Work with internal teams to develop and document service strategies, models, tools, and action plans for new and current GRC products.
Provide hands on assistance with the detailed design and implementation phases for engagements.
Aid in the continuous improvement of our implementation methodology and service offerings based upon customer, field, and partner feedback/experiences.
Aid delivery teams in basic ServiceNow development activities during engagements.
Demonstrate the product, both standard and tailored to prospects and existing customers, either onsite or via video conference.
Support scoping engagements with prospective customers.
Support Customer Outcomes and Marketing events – GRC conferences, trade shows, webinars, etc.
Stay current on competitive analyses and understanding differentiators between the company and its competitors.
In conjunction with Sales Personnel, Solution Consultants, and Professional Services or Partners, conduct transition briefings - communicate commitments and expectations in preparation for engagements.
Up to 50% travel annually, driven by customer needs.
To be successful in this role, we need someone who has:
Proven experience in defining and deploying future-state leading practice for GRC processes and in identifying solutions from a people, process, and technology perspective.
Strong understanding and experience with leading GRC toolsets such as ServiceNow, RSA Archer, IBM OpenPages, MetricStream, and BWise.
Solid experience in requirements gathering, including experience in creating process documentation.
Proven experience in driving process improvement recommendations in a Shared Services environment.
Excellent written and verbal communication skills with strong presentation and facilitation skills (proficiency in Visio, Word, and PowerPoint).
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
Experience in analysing and recommending GRC management strategies based on business priorities.
Experience in delivering Capability Assessments in a Shared Services environment
Strong people skills, customer centric attitude, ability to deal with cultural diversity.
Proven team player and team builder.
A degree or equivalent, preferably in Information Technology.
Experience working in a large or medium government or corporate enterprise environment.
Understanding of business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
Process analysis and improvement.
BPM training/certification preferred.
Consulting background is a must.
Must have native or fluent proficiency in both spoken and written English.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.