Creative and Design IT Management & Business Others Marketing and PR
3 - 5 Years
Senior Business Process Consultant, Employee Workflows
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
What you get to do in this role:
The Customer Outcomes Senior Business Process Consultant is responsible for designing and delivering business processes, built on ServiceNow, to achieve customers’ desired business outcomes. The Senior Business Process Consultant develops and maintains thought leadership and deep subject matter expertise related to the processes enabled by the ServiceNow platform.
Applies ServiceNow knowledge and Employee Workflows domain expertise in customer engagements to deliver optimum business workflows.
Designs and deploys efficient workflows based on ServiceNow Employee Workflows product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
Drafts user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform or solutions and workflows built on the platform.
Provides feedback to product development to improve the product based on experiences gained with customers.
To be successful in this role you have:
8 years progressive experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in IT highly desirable.
Creative, entrepreneurial spirit with comfort running initiatives and program independently within a “start-up paced” environment
Success driving complex issues through analysis and resolution
Experience working collaboratively and cross-functionally
Excellent written and verbal communication skills
ServiceNow certifications in aligned workflow
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.