Senior Business Integration Project Lead Customer Care EMEA
Additional Locations: Austria-Vienna; Belgium-Diegem; Czech Republic-Prague; France-Voisins le Bretonneux; Germany-Düsseldorf; Germany-Ratingen; Ireland-Clonmel; Ireland-Cork; Ireland-Galway; Ireland-Kerlogue; Netherlands-Amsterdam; Netherlands-Kerkrade; Netherlands-Maastricht; Netherlands-Nieuwegein; Poland-Warsaw; United Kingdom-Camberley; United Kingdom-Farnham; United Kingdom-Hemel Hempstead
Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
Integrate business (product launches, acquisitions, services and processes) into the EMEA Customer Care organisation in a customer centric, cost-efficient, quality focussed & timely way.
Your responsibilities include:
Support and or/manage New Business Integration projects (new product launches and/or acquisitions) in the EMEA Customer Care organisation for direct and distributor business:
Estimate project levels of effort & resource requirements by using standard estimating techniques & tools and working with stakeholders to understand scope.
Prepare project plans, schedules and budgets by using project management tools.
Manage and/or direct project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans.
Assure project quality by using standard development methodologies.
Communicate project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.
Resolve project issues by working with team members, project stakeholders, and others as appropriate.
Provide high quality training for the EMEA Customer Care organisation.
Owns, maintains and develops the integration impact metrics file to ensure accurate data on workload, headcount & costs.
Develop, map and implement new CC process as required to support new business integrations and launches.
Actively work on and/or coordinate Customer Pricing and Customer Mapping activities and other associated SAP activities (e.g. Pop ups, Item Proposal creation) for direct and distributor customers for New Business Integrations.
Participate in and coordinates EMEA customer care integration UAT requirements.
Owns, maintains and develops the Customer Care standard New Business Integration playbook to ensure smooth transition of new business into the EMEA/Global Customer Care portfolio.
Owns, maintains and develops new Business Integration stabilisation and performance metrics and dashboard.
Identify, Document and capture all Value Improvement Programs (VIP’s) related to projects in VIP system and collaborate with Finance and CC CI Team to ensure awareness around VIP's.
Provide input to and actively support delivery of the Customer Care New Business communication forum.
Collaborate with key stakeholders throughout the EMEA Organisation.
Collaborate with employees of the integrated business to ensure a smooth transition to BSC processes.
Travel where required and when reasonable to do so, to new business sites and / or 3PL's associated with the new business.
Liaise/Consult with internal project groups by sharing project management knowledge and participate in external forums to keep current with industry best practices in project management.
Manage other projects assigned by Customer Care senior management.
Analytical skills and structured thinking
Attention to detail
Design & implement procedures and processes
Change management and building cross-functional relationships
Problem solving & insight generation skills
Strong communication skills with employees and BUs at all levels
Ability to work with a virtual team
Customer focus and ability to gather voice of customer
Time and task management
Advanced use of Microsoft Office (Excel, Word, PowerPoint)
Working knowledge of SAP/S4Hana
Understanding of business processes, incl. OTC process, product launches
Lean & Continuous Improvement methodologies
Sense of urgency to complete projects
Continuous improvement mindset
Able to organise and prioritise tasks well and work to tight deadlines without close supervision
Creative and resourceful in the ability to find information from a variety of sources and in developing routes to solution
Willing and able to travel as required
Position is within EMEA and could be homebased.
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.