Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
    English German
  • Experience Required
  • Degree Required
    • Province
      1,739 reviews
    • Date Posted
      February 08,2021
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    Senior Business Integration Project Lead Customer Care EMEA

    Additional Locations: Austria-Vienna; Belgium-Diegem; Czech Republic-Prague; France-Voisins le Bretonneux; Germany-Düsseldorf; Germany-Ratingen; Ireland-Clonmel; Ireland-Cork; Ireland-Galway; Ireland-Kerlogue; Netherlands-Amsterdam; Netherlands-Kerkrade; Netherlands-Maastricht; Netherlands-Nieuwegein; Poland-Warsaw; United Kingdom-Camberley; United Kingdom-Farnham; United Kingdom-Hemel Hempstead

    Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

    At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


    Integrate business (product launches, acquisitions, services and processes) into the EMEA Customer Care organisation in a customer centric, cost-efficient, quality focussed & timely way.

    Your responsibilities include:

    • Support and or/manage New Business Integration projects (new product launches and/or acquisitions) in the EMEA Customer Care organisation for direct and distributor business:

    • Estimate project levels of effort & resource requirements by using standard estimating techniques & tools and working with stakeholders to understand scope.
    • Prepare project plans, schedules and budgets by using project management tools.
    • Manage and/or direct project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans.
    • Assure project quality by using standard development methodologies.
    • Communicate project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.
    • Resolve project issues by working with team members, project stakeholders, and others as appropriate.
    • Provide high quality training for the EMEA Customer Care organisation.

    • Owns, maintains and develops the integration impact metrics file to ensure accurate data on workload, headcount & costs.
    • Develop, map and implement new CC process as required to support new business integrations and launches.
    • Actively work on and/or coordinate Customer Pricing and Customer Mapping activities and other associated SAP activities (e.g. Pop ups, Item Proposal creation) for direct and distributor customers for New Business Integrations.
    • Participate in and coordinates EMEA customer care integration UAT requirements.
    • Owns, maintains and develops the Customer Care standard New Business Integration playbook to ensure smooth transition of new business into the EMEA/Global Customer Care portfolio.
    • Owns, maintains and develops new Business Integration stabilisation and performance metrics and dashboard.
    • Identify, Document and capture all Value Improvement Programs (VIP’s) related to projects in VIP system and collaborate with Finance and CC CI Team to ensure awareness around VIP's.
    • Provide input to and actively support delivery of the Customer Care New Business communication forum.
    • Collaborate with key stakeholders throughout the EMEA Organisation.
    • Collaborate with employees of the integrated business to ensure a smooth transition to BSC processes.
    • Travel where required and when reasonable to do so, to new business sites and / or 3PL's associated with the new business.
    • Liaise/Consult with internal project groups by sharing project management knowledge and participate in external forums to keep current with industry best practices in project management.

    Special Assignment:

    Manage other projects assigned by Customer Care senior management.



    • Project management
    • Analytical skills and structured thinking
    • Attention to detail
    • Design & implement procedures and processes
    • Change management and building cross-functional relationships
    • Problem solving & insight generation skills
    • Strong communication skills with employees and BUs at all levels
    • Ability to work with a virtual team
    • Customer focus and ability to gather voice of customer
    • Time and task management


    • Advanced use of Microsoft Office (Excel, Word, PowerPoint)
    • Working knowledge of SAP/S4Hana
    • Understanding of business processes, incl. OTC process, product launches
    • Lean & Continuous Improvement methodologies
    • Fluent English


    • Sense of urgency to complete projects
    • Continuous improvement mindset
    • Able to organise and prioritise tasks well and work to tight deadlines without close supervision
    • Creative and resourceful in the ability to find information from a variety of sources and in developing routes to solution
    • Willing and able to travel as required
    • Position is within EMEA and could be homebased.

    About us

    As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

    Requisition ID: 472405

    Job Segment: Medical, ERP, Medical Technology, Change Management, Healthcare, Customer Service, Technology, Management

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