Management & Business Others Supply Chain and Procurement
3 - 5 Years
Security Program Manager
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors’ greatest competitive advantage in global supply chain services.
The Security Program Manager works on-site with a large global customer. This position requires a dynamic individual with a strong security & logistics background as well as excellent analytical, communication, change management, and customer service skills. Part of a Global Command Center Team, the Security Program Manager manages processes, reporting, oversite and activities related to the execution of an in-transit visibility security program. Collaborates across functions and regions to improve relationships, manages and implements projects, and streamlines overall operations utilizing a host of tools including business analysis and process improvement techniques. Makes recommendations for strategic decision making and implementation of global initiatives.
Primary Duties and Responsibilities:
Manage the IoT Security program while overseeing the safe and timely delivery of all freight as it moves through the supply chain network, report on and escalate incidents through established communications protocols.
Work with the Security Analytics Team to ensure accuracy of Command Center content, metrics, dashboards and reporting tools.
Apply security & logistics experience as well as superior communication skills to resolve key business problems and exceed customer expectations.
Work closely with global transportation managers, cross-functional departments, and vendors to identify areas of frustration, then collaborate with team members to develop new or improved solutions to in-transit security processes and systems on a global scale.
Manage and/or support global and regional-specific projects and implementations.
Drive quarterly initiatives; work through challenges, report progress and manage project risk.
Foster an environment of outstanding customer service with a heavy focus on positive attitude, professionalism, preparation, and follow up skills.
Maintain and develop positive business relationships; listen to customer and stakeholder needs; improve systems and processes to enhance the overall experience.
Ensure all security exceptions are investigated, communicated and escalated to internal/external stakeholders while being actioned quickly and appropriately.
Develop and utilize security analyst tools to drive adherence to SLAs and customer satisfaction; identify problems and trends before they can be of greater risk to the organization or its partnerships.
Ensure all processes and procedures are documented and routinely updated; ensure process maps and visual charts are included for activities and functions.
Identify global inconsistencies and develop methods to standardize them across regions to ensure proper operational backup and escalation are always available.
Develop task lists to ensure all responsibilities are identified, assigned, and monitored.
Ensure training materials are current and well understood.
Assist with other security requirements as needed.
Meet minimum annual company training requirements.
Knowledge of security related transportation methodology to include IoT sensors technology, functionality and utilization of best practices.
Work collaboratively within a team, has excellent proficiency using multiple communications platforms (i.e. email, chat, video conference, etc.).
Effective interpersonal skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Risk sensitive, recognizes when problems arise or are likely to arise.
Critical thinking using logic, data & qualitative reasoning.
Ability to develop, evaluate, and recommend best options.
Analytical with a strong attention to detail.
Proactive self-starter with strong organizational skills and the ability to work in a fast-paced agile environment.
5+ years security, logistics, distribution or related experience.
3+ years project management.
Undergraduate degree in Security, Logistics, Supply Chain, or other related field.
Masters degree, preferred.
Industry certifications, a plus.
Excellent written and verbal communication skills.
Must speak English fluently.
Proficient in Google suites, Microsoft suite, VISIO/Lucidchart.
Must be willing to work outside normal business hours, including weekends (as needed).
Domestic and international travel is required (35%-40%).
We offer a fulltime position (38,75 hours a week)
You will be part of a professional/international, open, enthusiastic team and environment.
You will receive a personalized development plan with a diversity of training methods.
There will be career opportunities within the company (local, regional and globally)
You will receive 25 days of annual leave on full time base
There is an option to take part of our Employee Stock Purchase Plan