Colt provides network, voice and data center services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Level 3 Systems and Networks Engineer to work within a highly experienced team with full responsibility for infrastructure and systems support on Colt’s industry leading SDN and NFV solutions converging to next-generation networks and automation
Undertake administration, configuration, support, design and documentation of systems
3rd level support and implementation of infrastructure on SDN and NFV solutions to customers and internal Level 2 Colt Operations teams
Technical representative for new technology introductions and new service introductions
Control the deployment of all major technical enhancements.
To work with engineering on the testing of new software/hardware before deployment.
Control the interface and relationship with technology vendors
Control access and security
3rd Level Incident Management
Problem Management (Services & Infrastructure)
Accept technology, services or solutions into Operations from Technology Division. (TIP’s, NPD’s)
Change Approval/ Change Implementation and creation of works packages.
Major Network Incident coordination and resolution.
Input & consulted on Service Strategy.
Input and consulted on Service Design.
Build and maintain expert knowledge regarding trends and technologies in the networking industry, quality assurance, network automation practices and related fields.
Service level management for 3rd party vendors.
Continuous service/network improvement.
Generate reports for complex and major incidents Consultation to internal and external customers on network and security design, configuration, penetration testing, troubleshooting and administration
Continually strive for improvements in process, time-to-market and quality using industry best practices.
Build and maintain working relationships with key partners and vendors
Provide Level 3 support to operations
Document, maintain and test system disaster recovery procedures
Key performance indicators (financial and non-financial)
public cloud solutions (AWS, MS Azure, Google Cloud, etc)
Good Hands-on experience with network load/performance test tools (e.g. Ixia, Spirent, Agilent) and network analysers (e.g. Wireshark, Pilot)
Familiarity with Agile development environments.
Familiarity with : ETSI- MANO/NFVI; Lifecycle Service Orchestration; Data modelling – YANG, TOSCA; NetConf ; VNF- On-boarding, Testing, Management etc.
Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.
Proven experience of working in a distributed, multiple technology environment
Excellent communication and interpersonal skills
Has a logical/methodical approach to fault finding.
Quickly assesses priorities and confidently suggests appropriate business decisions
Controls complex technical situations in a calm and professional manner
Project management skills.
Personal focus on continuous improvement and innovation
Proactive in responding to customer needs and requirements
The ability to communicate at management level and understand the commercial impact on decisions.
Bachelors in Engineering – Computers / Electronics /Communication or related field
Graduate / Post Graduate in Science / Math / IT or related streams with relevant technology experience.
Certifications networks – Cisco, Juniper and other industry known certifications welcome.
Ability to assimilate complex material and communicate effectively to others regardless of their technical knowledge
Effective under pressure of time and breadth of responsibility
Quality and delivery focused
Effective team player who leads by example
Ability to take ownership and demonstrate confidence
Ability to communicate effectively, emphasizing both written and oral presentation skills
Logical approach to fault finding and troubleshooting
Ability to control and co-ordinate complex technical situations in a calm and professional manner
Good Customer Facing Skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
Customer Focused and good communication with all required parties, including Internal/external network partners and customers
Actively builds relationships with customers to understand their views on the service provided – shares these views with others so performance can be improved.
Reviews working methods regularly to identify ways of improving customer experience – makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes.
Regularly checks with other areas of the business that they and their team are delivering on their part of any activity and works with them to resolve issues and ensure flawless delivery.
Regularly reviews spend and finds opportunities to drive down the cost or improve the return on investment of their/their team’s activities.
Takes ownership for understanding what is expected of them / their team and ensures it is delivered.
Technical leadership and mentoring to Junior members achieve the desired Team results and technical expert in multiple areas of the network.
Conducts regular talent reviews across team to identify high potential people – works with high performance individuals to accelerate development and career progression, deals with all performance issues, ensuring plans are in place to drive improvement to acceptable levels.
Looks at industry best practice and current trends/innovations for their role and applies these to maintain a position as a market leader at whatever they do – sharing what’s worked and what hasn’t (and why) with others who hold similar roles.
Understands cultural differences and factors and uses understanding to ensure things get done.
Proactively asks for other team member’s views and opinions and uses inputs to improve work.
Looks for areas where relationships between the team and its customers are not working and makes well-considered recommendations on how to improve these – implements agreed actions.
Takes action to maintain morale and productivity of geographically distributed teams.
Role does not run in shift, regular India or EU Business hours, out of hour works possible
Part of the role is to participate in on call rota
Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
Identify risks related to process and information security and treat/ mitigate the same as appropriate
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.
Some benefit examples are:
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Access to a virtual business school for on-going learning