Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      October 13,2020
    • Career Consultation
    • CV CHECK
    • internship package
    • Premium Package

    SAP Service Coordinator

    Purpose of the role

    ASICS is a rapidly transforming and globalising organisation. This is being enabled in part through an extensive Enterprise Systems implementation. As each region (EMEA, Asia and Americas) moves towards a global “one way of working” approach, there are many dependencies and business critical events to be considered.

    You will s upport the global SAP team as part of ASICS global ERP implementation and ongoing support. In this role, within the global Operational Excellence team, you will act as the first point of entrance for end-users and key-users, and handle all questions, changes and business interferences in a structured, efficient and customer friendly manner. The RES Service Coordinator operates within the sphere of IT and business activity, coordinates and manages Incident, Problem and Change Management process activities. Furthermore, influences client satisfaction through unambiguous communication regarding problems, non-standard changes and the planning process.

    Position in the organisation

    Report to the Regional Enterprise Support (RES) Manager, Global Enterprise Solutions.

    Result fields

    • Coordinates operational ITIL processes with respect to incident, problem, change management
    • Executes and monitors User Access management and solves 1st line authorizations related issues
    • Coordinates 1st line SAP support activities across the streams (e.g. Order to cash, Direct to Consumer, Finance etc.)
    • Signals improvement options for the usage of information both in existing processes as the training needs across the global organization
    • Is doing follow up on problem management and supports rest of the team on coordinating these
    • Responsible for optimal coordination of incidents, problems and (non-) standard changes within the scope of SLA’s, has overall view on the rest of the teams open issues and will do follow up where needed
    • Engages with others process participants to identify continuous service improvement for the change/incident/problem management processes - produces documentation covering actions to be taken
    • Creates knowledge articles and keeps the Knowledge base updated in ServiceNow

    Job requirements

    Knowledge and experience

    • Bachelor or Master Degree in IT/ Computer Applications or related fields
    • Work experience in IT/SAP through internships, a graduate role, or a first job
    • SAP knowledge is a must, SAP FIORI knowledge is an asset
    • Proven problem solving and analytical skills
    • Experience working with system integration environments
    • Experience with incident, problem and change management tasks with ITIL processes is a plus
    • Experience working with either ServiceNow or Solution Manager for handling incidents, problems and changes is a plus
    • Excellent command of written and spoken English
    • Understanding of Retail business processes are an asset

    Personal Skills

    • Articulate with effective written and interpersonal skills
    • Customer focused approach (internal and external)
    • Excellent analytical skills
    • Strong attention to detail
    • Process oriented
    • Ability to thrive in a challenging fast paced environment
    • Proactive and self-starter
    • Demonstrate appreciation of cultural sensitivities
    • Team player
    • Ability to keep calm and deliver under tight deadlines

    We look forward to receiving your application online.

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    Open Positions from ASICS
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