As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Have you heard of JBL or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in, is fast paced, fun and dynamic.
You will work with the biggest brands within Lifestyle Audio: JBL, Harman/Kardon and AKG. Our headphones, portable speakers and home entertainment systems will become your area of expertise. In this “work hard, play hard” environment you will joinour sales operations department based in Amsterdam, The Netherlands, in the position of:
Sales Support Coordinator – The Netherlands
Are you the enthusiastic and result driven person, that ensures our customer service and order processing is at their best, then we are looking for you!
About the Role:
The Sales Support Coordinator for The Netherlands is responsible for administrative processing of orders from order entry to invoicing, receipt, investigation and subsequent resolution of customer queries / issues for their customer base. You will be responsible for the compilation and analysis of customer accounts, shipments, backorders etc. and constant monitoring of and communication to customers. As a Coordinator you are focused on providing premium service to customers of premium brands.
What You Will Do:
The Sales Support Coordinator is responsible for the End-to-End order to cash process of designated customers from communication and coordination with customers, D.C. and logistical partners.
Strong customer focus orientation: Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling.
Close communication with our distribution center & logistic partners regarding shipment planning, creation of customs documents etc.
Compilation and analysis of customer accounts, shipments, requirements, etc.
Order Entry in SAP, Open Order Management including resolving stock availability, pricing etc. issues.
Invoice creation in SAP, including Proforma creation and handling custom documents.
Delivery Note Creation including manual POD creation, providing specific D.C. and carrier documentation.
Coordination with D.C. and customer for time slot bookings and shipment pickups.
Agent of Compliancy to our SOX narratives. Responsible for identifying and escalating breaches of our codes of conduct.
Entry of credit documents for customers.
Entry of product return documents in SAP as well as the subsequent handling of the actual returns.
What You Need:
Fluent in English, both written and verbally is a must.
Bachelor’s Degree in Business Administration or a Commercial degree.
Preferably previous experience in a similar role.
Customer Service minded mentality.
Ability to work effectively within a matrix environment.
Experience with MS office suite, especially excel.
Experience with SAP ERP and/or a similar ERP system is highly preferred.
What We Offer:
HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation plus a 13th month salary, 28 holidays per year.
You will also receive a highly valued commuter travel package, an interesting collective health insurance scheme, pension and top-notch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG etc.)
Flexible work schedule with a culture encouraging work life integration and collaboration in a global friendly working atmosphere and good work-life-balance.
Professional development opportunities through HARMAN University’s business and leadership academies.
“Be Brilliant” employee recognition and rewards program.
A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.
The ability to work as a Sales Support Coordinator in a company that is driven by technology.
The chance to work with on complex problems and continues improvement.
An informal, enterprising and results-orientated culture.
And then some more…
Every Friday after work drinks.
Height adjustable tables + fresh fruit daily, to keep you healthy!
Regular (sport) events.
Good music all day long.
Is this the challenge you’ve been looking for? Click to apply now! Don’t forget to add your resume.
We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them. For more information about the position you can contact the Recruitment department by phone +31 (0)6 - 25374321.
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)