The Safety and Security Analyst is considered a crucial role in the front line defense of Booking.com in protection of their people, customers, partners and assets. The Safety and Security Response team falls within the wider Global Security and Resilience team, a dynamic, lean team requiring hands-on support in day to day safety and security operations. The analyst will perform global (active) monitoring, conduct research, assessments of geopolitical events, including identifying developing trends, and triaging incoming safety and security cases, both internal and external, often requiring the utilisation of OSINT tools and techniques. As offices reopen they will play an integral role in the development, testing, and implementation of safety and security standard operating procedures, requiring quick decision making and strong stakeholder collaboration skills. The successful candidate will follow and develop pre-defined actions and utilise OSINT skills to investigate possible security incidents and/or perform initial incident response actions for a wide range of stakeholders, from travel security, to health and safety, PR, office management, crisis management and everything in between. Logging and creating visibility on day-to-day threats and initiated response is a critical aspect of this role.
The successful candidate will execute daily ad hoc tasks, lead initial response actions as needed, and track incidents through to completion. The analyst may also be required to present intelligence findings or developments through presentations to relevant parties.
Day to day tasks
Monitor local and global events that may impact Booking.com, or sister brands’, people, operations, assets, reputation and stakeholders and provide periodic and timely reporting
The analyst will perform global (active) monitoring, drawing on multiple vendors, as well as their own network, conduct research, assessment and analysis based on this, including identifying developing trends, and will triage incoming safety and security cases, both internal and external.
Assist in maintaining, populating, and evaluating intelligence databases and sources
Respond to office safety and security events worldwide, such as fire alarms, workplace medical incidents, dawn raids, and other safety and security incidents requiring immediate support
Work with stakeholders to debrief incidents and make necessary edits to SOPs as required, as well as developing new ones
Collect, including through the establishment and monitoring of Boolean tripwires, assess, and organize intelligence and data into relevant, actionable reports
Use understanding of global security environment to prioritize, filter, and assess the credibility of open source intelligence sources
Support other Corporate Security teams, such as travel security, executive protection, events, investigations, counter-intelligence, and physical security, health and safety, fraud, internal investigations and PR, often utilising OSINT
Follow and develop pre-defined actions to mitigate immediate threats, investigate possible security incidents and/or performs incident response actions, including escalating to other support groups within the wider security organization.
Set up the foundational base of the response team and their procedures.
Produce insightful and actionable intelligence reports
Rapidly communicates on triaging and incident response
Produces situation reports
Present to a diverse array of stakeholders at all levels of the organisation
Create and maintain a network of information sharing and partnering relationships
Build partnerships with internal strategic business partners and stakeholders
Follow and develop pre-defined actions to mitigate immediate threats, investigate possible security incidents and/or performs incident response actions, including escalating to other support groups within the wider security organization
Excellent communication, and interpersonal skills, plus the ability to perform under pressure
Outstanding written and verbal communications skills; ability to effectively advise at all levels of the organization;
Problem solving mindset, agile thinking
Independent self-starter; detail oriented, organized, and ability to multitask.
Ability to identify and apply innovative solutions to complex situations.
Sound business judgment, with ability to anticipate firm needs and identify and implement
practical, realistic solutions
Highly responsive, service oriented individual with ability to flex schedule to support customers in various locations and time zones
Ability to meet deadlines, often within tight timeframes
Genuine interest and curiosity around world events, with an understanding of how these may impact a corporate entity
Ability to manage confidential and highly sensitive information with the highest levels of
discretion and professionalism
Ability to meet deadlines, often within tight timeframes
High level of accuracy and strong attention to detail with the right level of interpersonal and analytical skills.
INFOSEC experience, understanding how to minimise threats of social engineering
Excellent Google Suite, Microsoft Suite (especially Google slides / Excel). Nice to have: GIS, SQL and Jupyter
Nice to have: Some security technology (CCTV, Alarms, Access Systems) knowledge
Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travellers worldwide
Working in a fast-paced and performance driven culture
Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
Promote and drive impactful and innovative engineering solutions
Technical, behavioural and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com
We value Diversity of all types and in an open, dynamic workplace. This has been a pillar at Booking.com since day one, and something we continue to strongly believe in and build today.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.