Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
    English German French
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      AtriCure
    • Date Posted
      April 22,2021
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK
    • internship package

    RMA Coordinator (Temporary Employment)

    RMA Coordinator (Temporary Employment)

    Waalwijk, Netherlands Req #372

    Tuesday, April 20, 2021

    As a leading provider of innovative technologies for the treatment of Atrial Fibrillation (Afib) and related conditions, electrophysiologists and cardiothoracic surgeons around the globe count on AtriCure to deliver best-in-class solutions that can treat even the most complex cases. Our Isolator® Synergy™ Ablation System is the first and only medical device approved by the FDA for the treatment of long standing persistent Afib, our AtriClip Left Atrial Appendage (LAA) Exclusion System products are the most widely used LAA management devices worldwide, and we are expanding into pain management therapies. We invest in innovation, clinical science, and education to focus on improving lives for our patients’ worldwide.

    POSITION SUMMARY:

    The RMA Coordinator (Return Merchandise Authorization) will be responsible for coordinating with customers regarding merchandise returns including but not limited to handling complaints, following up with internal teams, arranging pick-ups, and fulfilling replacement of AtriCure products.


    ESSENTIAL FUNCTIONS OF THE POSITION:

    • Complaint handling
    • Replenishment outbound orders (hardware/disposables)
    • Return order fulfilment (EU/Export)
    • RMA Administrative transactions
    • Communication between internal and external customers
    • RMA reporting
    • Weekly Stock reconciliation
    ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION:
    • Ability to work under fast-paced conditions
    • Ability to make decisions and use good judgment
    • Ability to prioritize various duties and multitask as required
    • Ability to successfully work with others
    • Dotted line to Senior Manager, Technical Service EMEA

    BASIC QUALIFICATIONS SKILLS & REQUIREMENTS:

    • MBO degree
    • Minimum 2-3 years’ experience in supply chain, customer service or sales support
    • Strong written/verbal communication in English is a MUST.
    • Ability to work in a variety of systems (ERP systems, CRM, Service Management Systems, WMS/TMS)
    • Basic import and export knowledge
    • Home-base: AtriCure Service Center, Waalwijk

    PREFERRED QUALIFICATIONS:

    • Strong Excel skills
    • Written/Verbal communication in German or French
    • Experience in the medical device field
    #LI-MA1

    Other details

    • Job Family

      Operations

    • Job Function

      Operations

    • Pay Type

      Hourly

    • Employment Indicator

      Non Manager

     
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