YAYS is ready to start something new, what about you?
Yays Support Office – Reservations Coordinator - Amsterdam
We are looking for a team of enthusiastic hospitality talents with a curious spirit and a love of storytelling.
The YAYS Insiders
At YAYS, front office staff are much more than receptionists. They are local experts who give the job their personal touch and extra local flavour, sharing facts, stories and recommendations with guests that won’t settle for an impersonal hotel experience and want to tap into the local spirit. That’s why we call them the ‘YAYS Insiders’. Sure, they are always ready to offer practical help, but local knowledge is where they make a difference in a guest’s experience.
Could this be you?
This is what you’ll be doing:
Take and settle all incoming requests, booking questions, adjustments in bookings via different sales channels
Being responsible for an efficient and correct administration process of all requests, bookings and invoices
Maintaining a good relationship with accounts, relocation companies, partners and guest
Taking care of any guest feedback coming in and being pro-active in handling these
Organising property tours for clients
Visit trade fairs related to the serviced apartment industry to represent the company
No uniforms: casual-chic appearance, come as you are!
If you are Yays, you:
Are emphatic, caring, and curious
Have a hands-on mentality, are responsible and proactive
Are responsible, organised and able to work independently but loves to work in a team
Are energetic and yourself!
Awesome to have:
Full-time availability (40 hours + some Friday afternoon drinks)
College or bachelor’s degree preferably in hospitality direction
Fluent in English French (written and verbal), Dutch is a plus.
Living in or around Amsterdam
YAYS combines the best of hotel hospitality and independent accommodations, in an innovative aparthotel formula, offering turn-key serviced apartments for short to long stays.
Besides apartment stays and more traditional hospitality services, YAYS offers guests valuable local knowledge and unique experiences co-created with a network of neighbourhood businesses and attractions.
A purpose-driven brand, YAYS is committed to connecting travellers with the essence of Europe’s neighbourhoods, while helping those neighbourhoods thrive.
Headquarters in Amsterdam
15 properties in Europe - and counting
European leaders in serviced apartments
An international company with 15+ nationalities
What is in it for you?
50% discount for stays with YAYS and Short Stay Group in Europe
25% discount for friends and family
Connection with a lively neighbourhood
Flat hierarchy, quick decision-making, and lots of freedom to make impact
Ability to bring your own personality to the YAYS concept
Does this sound like you?
Apply via the following link: https://yays.recruitee.com/o/reservations-coordinator
Note: Applications that are sent via email will not be processed!