Do you want to work in a fast-paced and exciting environment, where no two days are the same? In this client facing role you analyze and coordinate the development of the travel program and are responsible for the strategic coordination of new processes for multiple Global clients.
Regional Program Manager Fulltime, homebased in Czech Republic, United Kingdom or Netherlands
We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
You provide analytical and ‘hands on' support as well as coordinate special projects around program development and optimization for multiple Global clients. This includes interacting with various stakeholders to enhance and support the global travel strategy of the client.
A snapshot of this opportunity
Responsible for regional Client and Client Partners relationship
Support implementation of new markets and approved process/technology enhancements in region
You manage client retention, contract negotiation and sales of products and services
Coordination of local BCD Travel resources assigned to Client and Client Partners
First point of entry for Client and Client Partners for all questions/issues with regional relevance Monitoring and improving of regional service delivery in line with agreed SLAs
Coordinate financial aspects on regional level
Manage contractual and SLA issues on regional level
Deliver and analyze agreed reporting (incl. KPIs) on regional level
Ensure continuous exchange of information with BCD Travel Global Program Manager
How you'll set yourself apart
Minimum 3 years’ experience within the Business Travel Industry
Program Management experience
Highly proficient in spoken and written English
Capability of handling multiple projects and deadlines
Ability to work independently and pro-actively
Ability to travel on a regular basis (15-20% of the time)
Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.
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