Do you have Customerservice experience and ideally with a background in Payment queries? Are you immediately available for a 5 months temporary role too? Then you are the Refund Agent I am looking for!
For one of our clients in Amsterdam we're looking for a Refund Agent. The company is one of the largest global apparel companies.
Tasks and responsibilities
You will handle exceptional cases escalated by the contact centre agents and second line support, by communicating effectively and applying your judgement and decision making.
You will proactively identify and in cooperation with the team, close gaps in the processes.
You will also work on ad hoc projects in order to improve consumer experience as well as share best practices and contribute towards building a supportive team environment.
Skills and requirements
We are looking for an energetic and collaborative team member, with around 3 years of excellent customer service experience or strong transferrable skills;
We would love you to already have worked in ecommerce or retail with a background in Payment queries;
More importantly you are passionate about delivering a consumer centric experience and think outside the box to solve complex queries;
Your English written and verbal communication skills are impeccable as you will represent our brands to consumers and if you have an additional language that would be a big plus;
Salary between €2100- €2400 gross per month, depends on your experience;
Temporary role for 5 months, big chance for extension;
Working in an international company;
Full time job;
Office located in Amsterdam, but you will be working from home.
Do you want to know more? I would be happy to tell you more about this opportunity!