Job Properties
  • Job Type
    Full-time Position
  • Category
    Food & Beverage
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Amsterdam
    • Date Posted
      August 28,2021
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK

    Refund Agent

    Do you have Customerservice experience and ideally with a background in Payment queries? Are you immediately available for a 5 months temporary role too? Then you are the Refund Agent I am looking for!

    For one of our clients in Amsterdam we're looking for a Refund Agent. The company is one of the largest global apparel companies.

    Tasks and responsibilities

    • You will handle exceptional cases escalated by the contact centre agents and second line support, by communicating effectively and applying your judgement and decision making.
    • You will proactively identify and in cooperation with the team, close gaps in the processes.
    • You will also work on ad hoc projects in order to improve consumer experience as well as share best practices and contribute towards building a supportive team environment.


    Skills and requirements

    • We are looking for an energetic and collaborative team member, with around 3 years of excellent customer service experience or strong transferrable skills;
    • We would love you to already have worked in ecommerce or retail with a background in Payment queries;
    • More importantly you are passionate about delivering a consumer centric experience and think outside the box to solve complex queries;
    • Your English written and verbal communication skills are impeccable as you will represent our brands to consumers and if you have an additional language that would be a big plus;


    Offer

    • Salary between €2100- €2400 gross per month, depends on your experience;
    • Temporary role for 5 months, big chance for extension;
    • Working in an international company;
    • Full time job;
    • Office located in Amsterdam, but you will be working from home.


    Do you want to know more? I would be happy to tell you more about this opportunity!

     
    Open Positions from Walters People
    Related positions