This position reports to: Senior Director, Customer Outcomes Operations
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
What you get to do in this role:
As a Project Manager for ServiceNow on the Customer Outcomes team, you will manage projects that help operationalize high impact strategies that drive customer retention, business growth and operational improvements in the business. As the project manager, you will be responsible for the development of the project plan, ensure execution of the plan, control the project, and close the project. The project manager will adopt the organization’s consistent, rigorous project management methodology to accelerate the realization of benefits.
Strategic projects can vary from short-term investigations to long-term transformational development projects. Typical projects require the ability to work in cross-functional teams comprising of leaders from business units and functional groups. You will also partner with leadership to drive business cadence, measure, and track critical initiatives, and assist in the preparation of content for Executive discussions.
In this role, you will work on complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to senior-level decision making, and establish relationships with people across the entire company.
As such, we are looking for a Project Manager who can rapidly demonstrate impact and value to the team. To be successful in this role, the Project Manager will have influencing & leadership skills, an adaptive mindset, and an ability to problem solve. They will be able to function well in a high-growth, fast-paced environment and will be comfortable with ambiguous situations.
Preside over your projects at every stage with authority and responsibility, from its initiation, planning, implementation, controlling to its completion, and closure
Develop clear project plans with well-defined milestones and business impact objectives, and own and execute against those plans
Stay focused on team priorities, project deliverables and delivering outcomes for our customers
Use your decision-making skills daily, and ensure critical decisions are optimal
Adopt ServiceNow Customer Outcomes approach to determine appropriate project management methodology, execute using standardized tools, techniques, and templates as appropriate
Be a high performing member of our team, make thoughtful recommendations to improve our methodology, contribute to our artifact’s library
Appropriately and timely escalate as to meet project timeline and management’s expectations
Coordinate internal resources for execution of the project
Manage the relationship with project team and stakeholders
Ensure projects have defined project goals, identify success metrics, establish baselines, and ensure ability to determine project impact
Support management in developing key presentations and reporting for Executives and other internal audiences
5+ years total work experience with a minimum 2-year project / program management experience in the enterprise software/technology industry
Be capable of seeing the bigger picture before putting plan details together
Services, Customer Success and/or Operations in tech industry experience
Experience in organizational change management
Ability to organize and delegate
Strong communicator both verbal and written, able to convey complex ideas in a clear, concise manner; able to establish effective communication channels with project team members, stakeholders, and leadership
ServiceNow PPM and SharePoint experience a plus
Effective at building relationships, collaborating, and influencing others
Strong team player who is also an independent thinker
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their careers through working with some of the most advanced technology and talented developers in the business.