At Uber, safety is a core feature of our product experience. It is imperative that we provide fast, high-quality customer support when our users face critical moments. Delivering this level of support isn't easy - it takes leaders who understand Uber's operations and adapt to meet the needs of constantly evolving products and diverse geographical markets.
As a Safety Program (Project) Manager, you drive continuous improvement of the operations and customer experience across the diverse EMEA region! You'll lead complex, cross-functional projects in the Community Operations organization. You'll implement and scale new safety policies, support processes and products rollouts and improvement across a large network of teams and geographical locations. You'll partner with a variety of functional stakeholders and combine analytical rigor and thought leadership to drive improvements in the safety program.
What you will do:
Own the design, optimisation and operationalisation of certain safety support processes across the EMEA Region.
Improve operational performance by using a data-driven approach for issue identification, root cause analysis, and improvement rollouts .
Drive improvements in cost, quality and efficiency in the safety support program, while maintaining a relentless focus on customer experience.
Execution of a wide range of projects, ranging from rollouts of new products and tools to policy and process updates.
Coordinate across functions and departments to close gaps in existing processes and policies and develop scalable solutions to prevent issues moving forward.
What you will need:
3 to 5 years in program / project / process management
Project management skills, including a history of cross-functional teamwork and leading projects that deliver results.
Bachelor's degree or equivalent experience
Experience building efficient processes that scale across a large organisation.
The ability to work with ambiguity and in a fast changing environment.
A strong problem solver with an analytical mindset .
Outstanding communication and stakeholder management capabilities.
Experience in insurance, safety, or customer support a plus
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.