It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
Being one of the world's largest e-commerce websites in the world doesn’t happen on its own. In Central Tech, we focus on two primary areas: Customer Trust: Our Global Security team thinks about protecting our customer’s trust in us every day. Our Global Information Office ensures all the infrastructure and systems used to bring Booking.com to you are scalable and operationally excellent. Our mission is to provide a trusted and always-available Booking.com to the entire world.
Within the Security department at Booking.com, Security Services protects from financial loss and brand damage by strategically securing channels; assets, customers, employees, partners, brand reputation, transaction, integrity, and infrastructure - through the use of world class technical capabilities that appropriately balance the management of risk with the impact to global business operations.
We are currently looking for a Business Continuity Program Manager with experience across the Business Continuity life-cycle, specializing in building and delivering BCM programs from the ground up. The position will offer a high degree of visibility as we take Business Continuity from theory to practice.
The position reports to our newly formed Global Resilience team, situated within the Global Security & Resilience org, and is tasked with building Bookings’ resilience across all the organization. As part of the Global Resilience team, encompassing incident and crisis management and business continuity, the new Business Continuity Program Manager will be vital in translating BC strategy, policy, and planning to our stakeholders across the organization. You will be instrumental in leveraging the heightened awareness around resiliency to deliver a best-in-class BC program in a dynamic, challenging, and rewarding environment. This role will join the current BC PM and help lay the foundational elements needed such as risk assessments, business impact assessments, BCM governance, and compliance.
This position requires a high degree of flexibility, independence, and the ability to problem-solve. The ideal candidate will be comfortable adapting to ambiguity and have a proven track record of sound decision making and delivering results in a leadership role.
Create and manage the introduction and initial implementation of Business Continuity across the business
Influence leadership and key teams throughout the business to support and invest in BC, ensuring a reliable and working ‘First line’
With little direction and working with key stakeholders, lead an enterprise Business Impact Analysis, Risk Assessments, to identify the key risks to operations, mapping critical functions, and prioritizing bespoke BC roll-out
Function as a point of contact for BC, creating strong formal and informal networks with cross-functional partners to drive engagement and program viability
Assist in developing the Global Business Continuity Roadmap, ensuring it includes Operational Resilience, Disaster Recovery, and Global Incident Response.
Drive on-going review and improvement of the Business Continuity Management Program
Review and assess Key 3rd party & partner BC arrangements
Benchmark industry best practices and drive continuous improvement for the BC Program, deep-diving into data, processes, systems, and challenges
Enhance the maturity of the BC program to align with ISO 22301 and NIST requirements
Support periodic or ad hoc compliance and audit reviews
Conduct plan development, training, and exercise workshops with business units to raise business continuity awareness and preparedness for crisis or business disruptive events
Support incident/crisis management activities and responsibilities as required
5+ years of experience developing business continuity programs and successfully executing implementation in complex, decentralized environments, ideally in the tech industry. Disaster Recovery (Information Technology focus) expertise highly desired.
Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification
First-class project management, highly organized and focused on prioritization, planning, tracking, and coordination across teams with strong attention to detail in a fast-moving, high pressured environment
Demonstrated stakeholder management skills, you must be able to positively influence decision making at all levels of the organization, including senior global leadership. Must be able to grow and foster strong relationships with employees across functions and geographic locations
Familiarity in implementing BC management systems (Fusion, Sun Guard, Service Now, etc.)
Excellent google suite, Microsoft office skills, and ease with adapting to new technology
Crisis management and incident management (significant disruptions) experience is a plus
Excellent communication skills (oral and written to unique audiences), you must be able to guide and positively influence our stakeholders while building trust and cooperation
Must be available to respond to incidents outside of regular business hours when required
This position is open to worldwide candidates. We provide assistance for you and your family with a generous relocation package, ensuring a smooth transition to working and living in Amsterdam. We have successfully relocated 300+ technology professionals to Amsterdam in the last year.
Headquarters located in one of the most vibrant cities in Europe: Amsterdam
Performance-based company that offers 29 vacation days, career advancement and lucrative compensation, including bonuses and stock potential.
Training, regular hackathons and opportunities to travel and attend global conferences.
Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
Company sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
Diverse, unique colleagues from every corner of the world.