It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
Being one of the world's largest e-commerce websites in the world doesn’t happen on its own. In Central Tech, we focus on two primary areas: Customer Trust: Our Global Security team thinks about protecting our customer’s trust in us every day. Our Global Information Office ensures all the infrastructure and systems used to bring Booking.com to you are scalable and operationally excellent. Our mission is to provide a trusted and always-available Booking.com to the entire world.
Within the Security department at Booking.com, Security Services protects from financial loss and brand damage by strategically securing channels; assets, customers, employees, partners, brand reputation, transaction, integrity, and infrastructure - through the use of world class technical capabilities that appropriately balance the management of risk with the impact to global business operations.
The Program Manager - Crisis Management (PM-CM) is a crucial role in ensuring the organization’s ability to anticipate, prepare for, respond to, and recover from significant events posing a threat to its operations, reputation, and people. Within the wider Global Security & Resilience Department, the PM-CM will be responsible for supporting the delivery of the previous at a global level.
This position requires an experienced security professional who can provide subject matter expertise in incident management and overall corporate security operations. The PM-CM is expected to support the development of foundational elements, (such as plans, policies, and procedures), as well as wider training/awareness materials and communication methods. In addition, this role is responsible for using best practices to identify, analyze, and support all incidents that are either impactive or potentially impactive to business, the brand, and/or employees. The successful candidate will be a problem solver, possess critical thinking skills, and be detail orientated. The PM-CM is expected to work collaboratively across departments and seniority levels.
This position typically works on a standard Monday to Friday schedule, however, the role will require irregular hours during a response and is expected to be on-call as per predefined schedules to support 24/7 crisis management response.
Design and administer emergency/disaster preparedness training courses that teach Local, Regional and Crisis Management teams how to effectively respond to major emergencies and disasters; Lead and establish general awareness and training programs.
With little direction and working with key stakeholders, lead an enterprise Crisis Management tabletop exercises, to test current emergency procedures and, and prioritizing bespoke BC roll-out.
Lead together with the Global Resilience Manager an Enterprise Crisis Management team, hold corporate-center table-top exercises, conduct regional and site level training and, at times, act as regional crisis manager in the event of an emergency or disaster.
Work with business partners across all lines of business to support development of innovative solutions to identify, help mitigate, and prepare for various types of risks to the company.
Apply analytical and project management skills to some of our highest profile Crisis Management activities and translate progress in a clear dashboard.
Leads the day-to-day activities of the Crisis Management Program as well as chairing Local and Regional Crisis Management teams.
Liaise with the Safety & Security Response team to assess global and regional threats to the organization and its employees
Develops relevant, accurate, and actionable situational updates to support the ongoing response
Development of plans, policies, procedures, and playbooks in a simple, concise language reflecting the company’s different risk profiles
Responsible for supporting and deploying crisis communications
Develops tailored crisis management training programs and liaises with the Global Security Awareness team in building and strengthening awareness around crisis management processes and procedures
Create and maintain internal communications crisis management strategy reflecting different events/crisis scenarios
Builds and manage relationships with internal and external stakeholders
Support the global crisis response teams and Global Resilience Manager during major incidents
6+ years of experience developing Crisis Management Program, Emergency/Disaster preparedness training courses (C-Suite) and Incident Response in complex, (de)centralized environments, ideally in the tech industry.
First-class project management, highly organized and focused on prioritization, planning, tracking, and coordination across teams with strong attention to detail in a fast-moving, high pressured environment
Demonstrated stakeholder management skills, you must be able to positively influence decision making at all levels of the organization, including senior global leadership. Must be able to grow and foster strong relationships with employees across functions and geographic locations
Able to balance time between projects and crisis-response is a critical component for success in the position.
Deep knowledge of crisis management systems, including mass communications tools like everbridge.
Recognised as a subject matter expert and authority on Crisis Management
Cybersecurity incident management a welcomed plus
Excellent communication skills (oral and written to unique audiences), you must be able to guide and positively influence our stakeholders while building trust and cooperation
Must be available to respond to incidents outside of regular business hours when required
Fluent in English, writing, and speaking
This position is open to worldwide candidates. We provide assistance for you and your family with a generous relocation package, ensuring a smooth transition to working and living in Amsterdam. We have successfully relocated 300+ technology professionals to Amsterdam in the last year.
Headquarters located in one of the most vibrant cities in Europe: Amsterdam
Performance-based company that offers 29 vacation days, career advancement and lucrative compensation, including bonuses and stock potential.
Training, regular hackathons and opportunities to travel and attend global conferences.
Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
Company sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
Diverse, unique colleagues from every corner of the world.