Job Properties
  • Job Type
    Full-time Position
  • Background
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
    • Date Posted
      January 28,2021
    • VISA
    • IMG_6430
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Product Specialist, Internal Knowledge Base

    This is Adyen

    We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Speed is the foundation of our company. We think fast. We work fast. We launch fast. We are honest, direct, and try to have some fun too. We're creating our own path, with a global team driving sustainable growth. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

    Product Specialist, Internal Knowledge Base

    We're looking for a highly motivated Product Specialist to help identify, propose and execute initiatives for Adyen's Internal Knowledge Base. This is a vast resource and hugely valuable for everyone within Adyen. You will work internally with Adyen's development, product and operational teams to help them improve how they discover, learn, and share information.

    The main responsibilities are:

    • Working with knowledge base users to identify how to improve the user experience;
      • Optimise the Information Architecture and search for fast discovery and navigation;
      • Improve design and typography (with Product Design) for fast reading and scanning;
      • Identify and build various features and functionality like comments, subscribing to pages, or content requests;
    • Working with content owners to improve how content is created and managed;
      • Work with content owners on layout and writing guidelines.
      • Improving the content editor;
      • Improving large content management (moving of pages/sections);
      • Identify and build various features and functionality like page age alerts, suggestions, and content requests;
      • Work with our development team in realising needs into practical solutions.

    What are we looking for

    • You are an extremely quick learner;
    • You have outstanding analytical skills, and are not afraid to dive into complex, technical subjects;
    • You know how to manage a project, and have experience with bringing something from conception to launch;
    • You can communicate in English fluently, both written and verbally, and are not afraid to get out there to let your voice be heard;
    • You take pride in putting your team first, you value teams over ego;
    • You can work well with both technical and commercial teams;
    • Having a technical or engineering background is a plus;
    • Experience in an IT/software company is a plus.

    Who we are

    Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile and in-store channels. It is the only provider of a modern end-to-end infrastructure, connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. With offices around the world, Adyen serves nine of the 10 largest U.S. internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, Netflix, and Spotify.

    Ready to meet us?

    If this role looks like your next challenge, apply by clicking the below link. We can't wait to meet you!

    Open Positions from Adyen
    Related positions