Knowledge of ServiceNow Fundamentals, experienced Product Owner
4 days ago
40 uur per week
Startdatum op 25 April
Design and deliver IT- solutions based upon ServiceNow and Agile/ITIL which match customer expectations and industrialized IT-capabilities, ready for deployment, within agreed time/budget/quality.
Deliver effective, efficient, user-friendly and cost-effective IT-tools for our IT-employees
Anticipate the need for innovation in processes, via consulting, arbitrating with other stakeholders or Departments, so it matches the need of customers and/or the customers needs are aligned with the available solutions.
Maintain clear process-accountability by supporting the owner and practitioners and coach them to take that role.
Lead in process alignment, during and after ISR. Support IT-teams in the transition and leaning/improving/aligning their processes and make them fit in Agile and/or ServiceNow-ITIL frameworks
Be the ears and eyes of AFKL IT on process-quality. Report and alert to all internal and external stakeholders the KPIs regarding our process-performance and process-quality
Assure strong communication to all actors in the processes
Be knowledgeable on the evolution in functionality in ServiceNow and promote use of standard ServiceNow above home built.
Make POCs and demos in ServiceNow and demonstrate the added value of that platform, in or outside the scope of ITSM.
Analyse, Design and Implement process improvements, including intermediate solutions for transition phase.
Train user and key-users in their new process and process-tools.
Document implementations to allow easy understanding and follow up by users and other process- and ServiceNow-consultants
Knowledge and skills
Formal and up-to-date certificate in at least ServiceNow Fundamentals, CMDB, CSDM
Formal and up-to-date ITIL certificate
Formal and up-to-date Agile fundamentals
Know the IT4IT landscape
Om de betrouwbaarheid en integriteit van kandidaten te toetsen is screening onderdeel van de sollicitatieprocedure. Voor vragen over de screeningprocedure kunt u contact opnemen met de vermelde contactpersoon bij de betreffende vacature of interim opdracht.