Job Properties
  • Job Type
    Full-time Position
  • Background
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
    • Date Posted
      April 23,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Product Owner

    Knowledge of ServiceNow Fundamentals, experienced Product Owner


    • Design and deliver IT- solutions based upon ServiceNow and Agile/ITIL which match customer expectations and industrialized IT-capabilities, ready for deployment, within agreed time/budget/quality.
    • Deliver effective, efficient, user-friendly and cost-effective IT-tools for our IT-employees
    • Anticipate the need for innovation in processes, via consulting, arbitrating with other stakeholders or Departments, so it matches the need of customers and/or the customers needs are aligned with the available solutions.
    • Maintain clear process-accountability by supporting the owner and practitioners and coach them to take that role.
    • Lead in process alignment, during and after ISR. Support IT-teams in the transition and leaning/improving/aligning their processes and make them fit in Agile and/or ServiceNow-ITIL frameworks
    • Be the ears and eyes of AFKL IT on process-quality. Report and alert to all internal and external stakeholders the KPIs regarding our process-performance and process-quality
    • Assure strong communication to all actors in the processes
    • Be knowledgeable on the evolution in functionality in ServiceNow and promote use of standard ServiceNow above home built.
    • Make POCs and demos in ServiceNow and demonstrate the added value of that platform, in or outside the scope of ITSM.
    • Analyse, Design and Implement process improvements, including intermediate solutions for transition phase.
    • Train user and key-users in their new process and process-tools.
    • Document implementations to allow easy understanding and follow up by users and other process- and ServiceNow-consultants

    Knowledge and skills

    • Formal and up-to-date certificate in at least ServiceNow Fundamentals, CMDB, CSDM
    • Formal and up-to-date ITIL certificate
    • Formal and up-to-date Agile fundamentals
    • Know the IT4IT landscape


    Om de betrouwbaarheid en integriteit van kandidaten te toetsen is screening onderdeel van de sollicitatieprocedure. Voor vragen over de screeningprocedure kunt u contact opnemen met de vermelde contactpersoon bij de betreffende vacature of interim opdracht.

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