The Product Operations Specialist supports and collaborates with Product Managers, Product Marketing Managers and Product Teams in product development and testing. You make sure that projects go smoothly from a customer, stakeholder and operational perspective. This involves supporting the team with idea generation, requirements gathering, using prioritization techniques, investigating and outlining of procedures and problems, execution, stakeholder management, communication and post-analysis.
The role generates ideas, gathers requirements and learnings about projects by mining multiple sources including quantitative & qualitative data. It investigates and maps out processes, taking into account stakeholder and user feedback.The role supports teams to validate the feasibility and scope of projects by connecting with stakeholders in other parts of the business via live and scaled communication channels, using this insight to help define next steps for how the project can move forward. The role will spread clarity about a project’s status, learnings, and next steps through documentation and appropriate communication and follow up. Additionally, the role proactively identifies and validates opportunities to deliver a better product value and, especially with a goal of increasing product quality, eliminating operational waste and reducing cost.
This role will operate within a cross functional team focused on our Virtual Credit Card payout product for our partners on Booking.com.
Focus on Communication excellence with team, stakeholders and users
Execute Project management tasks and coordinate product operations
Support outlining & re-evaluation of existing procedures and raising awareness
Support implementation of process and product improvements by facilitating ideation and managing stakeholders to achieve the project goals
Gather product improvement requirements, validate them and convert them into user stories
If a project requires it, oversee improvement implementation, test new features in DQS environment and do a post-analysis of its impact on operations.
Perform deep dive research, such as user shadowing, analyzing stakeholders needs, interviewing internal users, to enable your team to make the correct product decisions
Support team projects by scoping their operational implications and proposing solutions to any potential roadblocks
Collect and prioritize feedback for proposed innovations, new products and features
Communicate product updates in relevant channels and resolve issues reported by internal users
Initiate procedural changes that can increase automation and reduce operational inbound via product improvements
Proactively identify process innovations to improve operational efficiency
Support the product development team by using creative and innovative thinking to identify improvements to our products so we can deliver high quality of output
Liaise with Product Managers and other team members and key stakeholders elsewhere in the department
Depending on the nature of the product your individual scope of work and expectations will be defined by your manager and agreed at the beginning of the quarter/year.
3+ years experience in the following areas: product operations, tech, consulting or other operational areas.
Bachelor degree in related field would be a plus.
Excellent communication skills and ability to influence the right people at the right level
Experience working with fintech or other financial technology teams; ideally with card issuing.
Ability to prioritize business needs according to business value
Customer focused, proactive, data driven in your approach to projects
Pragmatic and results-focused; driven to support projects full cycle
Able to work well independently and within a team; excellent communication skills with a ”can do” attitude toward problem solving
Analytical and able to operate in a data driven environment - willingness to use DB queries to gather data if necessary
Ability to simplify complex areas and translate business needs into action plan