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Product Manager - Services
How will you make an impact?
Thermo Fisher Scientific’s global service marketing and product management team focuses on optimizing revenue per system by developing, launching, pricing and promoting Services products based on segmented customer needs to strengthen customer loyalty and Thermo Fisher’s financial return.
Reporting to the Senior Manager Marketing and Product Management, The Product Manager (PM) partners with the Vertical Marketing Managers who have responsibility for the commercial offerings roadmap.
Focusing on the realization of products, driving synergy between customer needs and requirements with platform technologies and innovation capabilities, the Product Manager assures that the final output provides the promised value and margin
The Product Manager is driven and motivated by the business success of the Thermo Fisher Scientific products they own, acting as the initiator for actions that can increase the success of the products. In all actions driving the internal organization, the business success of the product is the primary driving factor. The Product Manager needs to assist in negotiating the best possible specifications versus time to market, guiding the development process. As part of the wider team, the Product Manager is aware of the competitor's products and will propose corrective actions to developments where necessary, promoting new opportunities resulting from new technologies or applications. As necessary the Product Manager will also become involved with a number of partnerships with our customers and/or other companies to help drive existing or new developments and opportunities.
What will you do?
Duties and responsibilities
Driving Profit: Focus on continuous improvement in profitability. Helping align investments to portfolio strategy, monitoring execution to plan, identifying trends and threats, influencing internal processes to counteract. An important component is the continuous drive to decrease product costs.
Project Management: Defining, overseeing, and coordinating a group of projects across a matrix organization, tracking performance against schedule, budget and resources associated with the program to effectively execute product realization.
Driving the Service Innovation organization, participating in weekly update meetings with the Vertical Marketing Manager, Project Manager and Service Architect to define optimum (engineering) response to the business requirements.
Manage individual Non-Standard-Requests (NSR’s) by judging them on Technical feasibility and supporting the scoping of the activity.
Actively support Sales cycles for situations where in depth technical expertise and roadmap knowledge is required
Who you are?
The ideal candidate for this position is a highly-skilled technical professional with commercial affinity who enjoys problem solving and the complexity of large program delivery.
University degree in a relevant scientific field is required.
Relevant product management and/or service management in a high tech environment related to the market served.
Proven track record working on multi-national cross-functional projects.
Experienced interacting with highly-technical internal customers. Demonstrated ability to effectively communicate with and influence diverse audiences is critical to the success of this position.
Experience in translating customer services needs into service products specifications
Willing and able to travel internationally.
Experience in the theory of analytical instrumentation technologies, and related modern commercial application techniques. This position requires an understanding of customer use cases.
Affinity with or experience in electron microscopy, technology and applications is preferred
Vision and Purpose: Communicating a compelling and inspired vision or sense of core purpose. Talking beyond today, talking about possibilities, the 'desired state'. Communicates vision competently and non-ambiguously in a way that inspires and influences others into action.
Ambiguity: Welcoming needed change as an opportunity, not a threat. Rapidly adapting behavior and work methods in response to new information. Responding flexibility to changing conditions, or unexpected obstacles. Comfortably handles risk and uncertainty.
Negotiating: Influences skillfully in tough situations with both internal and external groups. Wins concessions without damaging relationships. Communicates both directly and forcefully while being diplomatic. Gains trust quickly of other parties.
Results: Acting purposefully over time; having a clear driving force and sense of urgency. Taking ownership for decisions.
Decision Quality: Makes effective, sound timely decisions that stand the test of time. Anticipating the impact and implication of choices, resolving issues as they arise. Inclusive but not consensus dependent. Sought out by others for advice and solutions.
Politically Savvy: Maneuvers through complex political situations effectively and quietly. Anticipates problems and plans the approach accordingly. Builds their networks to build relationships and gain access to key stakeholders to get tasks accomplished. Spends time getting to know key individuals to build needed relationships. Recognizes that relationships are built differently and to different depths across cultures.
Composure: Maintaining emotional control despite the energy around them. Demonstrating emotions appropriate to the situation. Continuing to perform steadily and effectively, even under ambiguous or stressful circumstances. Counted on to hold things together in tough times. Doesn't demonstrate frustration when resisted or blocked.
Standing Alone (Command): Comfortable working alone on a, tough assignment taking lonely positions, speaking out as a lone voice.
Process Management: Selecting the correct processes necessary to get things done. Modifies processes or designs processes where appropriate. Quick to identify opportunities for process improvement, often simplifying complex processes when possible. Sees and uses opportunities to for synergy and integration.
Problem Solving: Identifying problems, acting decisively to solve them and showing good judgment in the process. Uses rigorous logic and methods to solve difficult problems. Isolates causes from symptoms, and compiles information and alternatives to illuminate issues. Involving others as appropriate and gathering information from many sources. Finding a balance between studying and solving a problem.