At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
The Trips department's mission is to deliver travellers a seamless booking experience and best value on everything they need for their trip. From a customer perspective it means providing a connected cross-vertical offering, personalised suggestions and ability to book everything via our platform.
Within the Trips family, the PM will be leading the Cross-sell Platform team that operates at the heart of our multi-vertical strategy with a vision to build a scalable promotions machine that accelerates our business by enabling delivery & measurement of multi-product offers.
You will be tackling multiple complex problems. Think about customers who have just booked an accommodation. What are the best offers for them? How and when to show those offers? How to deal with bundling and loyalty schemes? When are heuristics enough and when to involve ML? These and other questions should be answered by the PM and translated into a scalable, robust and reliable service powering cross-sell across the whole company.
Defining the vision (end goal, one year and beyond) and roadmap (how to achieve it, quarter-per-quarter) for the team.
Working with the team to translate teams needs into development requirements that drive impact for the business.
Owning the ideation, post mortem, prioritization, backlog, customer feedback loop processes.
Guiding new features, systems and services from inception to launch while keeping (internal) customers at the center of everything.
Measuring and reporting the team’s progress and impact to the business in a transparent and effective way. This includes defining key business and services success metrics, tracking them, and improving upon them.
Using data to inform team priorities and decision making.
Being the advocate for the team’s customers and stakeholders and keeping the track, customers, stakeholders, and the wider business up-to-date with team progress.
Requirements for the role
At least 3 years of experience as a Product Manager, domain experience in (travel) ecommerce is preferred.
Since the product is a platform we are looking for a person with a strong technical background - enough to be comfortable with developing this critical service and translate tech insights into business opportunities.
Proven experience of working effectively with and communicating to a diverse set of stakeholders.
Understand what an exceptional user experience entails and how to deliver it whilst balancing against other competing priorities.
Be commercially aware and have a strategic mind, able to identify business opportunities and deliver against them.
Have excellent communication skills and be able to communicate with all levels in the business.
Be a highly motivated self-starter with a flexible, can-do attitude.
Team player with a bottom-up ideation process.
An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
Able to understand and formulate meaningful business metrics.
Fluent in the English language both spoken and written.