We are on a mission to create a better, happier and more productive work environment for everyone, world-wide. Listening to and connecting with employees is a major enabler of organizational health, growth and as an effect, success. That is what we at Effectory do: enabling organizations, teams and employees to listen, to learn and to act and improve. To build on and innovate our product & platform we are looking for a Product Educator to join our Product & Tech ranks.
How Product & Tech is organized
We have a Central Product Design led by our CPO and CTO who are responsible for creating a sound vision and strategy on our product and platform from a content, user journey and technical perspective. Central Product Design outlines a consistent product & platform scope into a tactical roadmap that can be built by our development teams and can be run by our project teams.
The central strategy and tactical roadmap is brought to life by our new to form Product Management team and our development teams. Working based on a subscription and increasing SaaS model means we work with different client & plan segments. This asks for clear Product management, optimization and support per segment to help sell, run and gather feedback within plans.
You as a Product Educator are part of the Product Management team, a new subteam within Product. Together with a Product Manager (also a new role) you have the responsibility of plan/segment success, keeping overview of and scripting the content of our subscription plan(s), services, training and digital materials.
Responsibilities & tasks
Your main focus as a Product Educator is to enhance and safeguard the Product knowledge level of your colleagues.
You will be:
Continuously updating the commerce & project teams’ product knowledge (segment and/or plan specific)
Leading the education, training, guidance and assessment of knowledge for commerce & project teams on, e.g.:
What to sell
Which concepts we have and their value
How to run project types and use applications
How to deliver services (sessions)
Guiding project teams in answering client questions
Guiding UX copy in support content for external users
Creating efficient internal product onboarding/education methods and flow
Actively working on structuring internal product information
Actively keeping product materials up to date
With our growing organization we are looking for the most efficient ways to organize and rollout our training and education initiatives internally. We expect you to think along and bring your best ideas about how to do this to the table!
THIS IS YOU
Previous experience in an educational role gives you an advantage
Fluent in both Dutch AND English
Comfortable in talking in front of small and large groups, either on camera or face-to-face
You are easy to approach and have a natural desire to support your colleagues where necessary
Creative in coming up with solutions and effective ways of working and sharing information
Process minded, innovative, strong problem solver and thinking outside of the box
High learning ability and interest in how our platform works to quickly adapt to our changing systems & software. You keep yourself well informed on vision and developments.
Maintain product and education materials actively and independently