As JuniorOperational Excellence Project Manager, you will be responsible for driving process improvements in our Partner Services organization, one of Booking.com’s largest departments. Partner Services is responsible for the relationships with our 2.000.000+ partners and covers 198 offices worldwide.
In your role you will establish new and innovative ways of working through small and large changes on both the process and technical side. You are expected to work intensively with the global Operational Excellence, Commercial Excellence, and our regional Partner Services teams.
Our team goals are found in:
Improving partner satisfaction
Driving process efficiencies
Supporting commercial growth
Building the foundation for process innovation
As a JuniorOperational Excellence Project Manager you will lead process improvement initiatives which deliver concrete results like higher partner satisfaction, more efficiency and lower commercial costs.
In this job you will:
Analyze process performance and research the need within Operations, to identify improvement areas
Select improvement areas where the biggest impact can be made
Initiate and drive process & technical changes in a diverse stakeholder field with Operations, Product and Analytics
Drive process improvement utilizing a pragmatic approach that combines tools like lean six sigma, design thinking, etc.
Assure and safeguard the improvement on the long-term by installing the appropriate control measures
Professionalize the team by contributing to the development of a standard way of working in process management and process improvement
Serve as liaison between various support functions and operational leaders, translate requirements, process recommendations and strategies
Work independently with the local offices & host process innovation workshops
Demonstrated track record (2+ years) of defining and executing process improvement initiatives leading them from start to finish
You are an expert in Lean Six Sigma (at least green belt trained)
You have a strong focus on business impact and actionable recommendations
Very high problem solving and structuring skills, with the ability to simplify complex areas
Proactive and positive attitude
Good communicator (on several levels) and ability to work with, influence and align with multiple stakeholders.
Flexible and capable to find the right balance between structured problem analysis and project management and agility to deal with B.com fast-pacing change environment