ServiceNow believes in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows that create great experiences and unlock productivity.
Built on the Now Platform, our product portfolio delivers the IT, employee, and customer workflows that matter—with enterprise solutions to help drive every part of a company’s digital transformation. Companies can simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform.
ServiceNow’s Alliances and Channel Ecosystem is a strategic pillar for the organization’s growth engine. We are on a mission to create a vibrant, world-class partner ecosystem that is helping to accelerate our growth and supports us to become the defining software company of the 21st century.
Reporting to the Global Partner Enablement Director, the EMEA Partner Enablement Manager will be instrumental in understanding our existing solutions and sales approaches (both current and upcoming) and providing the regional partner ecosystem with the tools, resources, skills, and knowledge necessary to accelerate ramp times, improve overall effectiveness and efficiency, demonstrate our differentiated value to our customers, and improve partner productivity and performance. The individual will be on point to initiate, drive, support, and execute regional partner enablement efforts based in region and expand meaningful partner capacity.
The ideal candidate will have experience working in a software SaaS environment, with an ability to obtain a strong knowledge of our workflow offerings. This role requires a well-rounded individual who has excellent organizational and interpersonal skills, proven experience in stakeholder engagement and management, as well as a proven track record in driving and executing enablement and training programs. Excellent project management, solid facilitation skills and broad execution capabilities will be required.
A strong ability to drive, collaborate, and manage a wide range of education and enablement initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.
What you get to do in this role:
Design, develop, and implement interactive onscreen training and tutorials across internal GTM systems in order to enable employees to do their best work leveraging technology and amplify the impact of technology on driving business outcomes
Coordinate, manage, and execute all aspects of WalkMe training development including project scoping, storyboarding, building and revising training based on Subject Matter Expert (SME) input
Continuously explore new and innovative ways of utilizing WalkMe digital adoption platform to engage audiences while transferring skills/knowledge and driving sustainable behavior change
Guide stakeholders through a collaborative design process to ensure effective design, development, implementation, and feedback loops
Drive agile development processes to deliver new features and functionality to ensure a best-in-class digital user experience
Collaborate with business, technical, and enablement colleagues to ensure timely delivery of software readiness, communications and training
Be a Subject Matter Expert on WalkMe capabilities and enhancements
Ability to understand technical possibilities and limitations in order to troubleshoot and maintain WalkMe implementations
Ensure WalkMe content adheres to overall Enablement and business strategy, as well as technical specifications and brand guidelines
Apply presentation skills to demonstrate the messaging, specification and desired benefits
To be successful in this role you have:
5+ years of instructional design experience and excellent knowledge of adult learning theories and instructional design models
Strong technical background and experience with enterprise software (SaaS/PaaS a plus), IT Service Management (ITSM) applications and tools, and familiarity with ITIL framework are strongly preferred.
Demonstrated skill building user experiences within a digital adoption platform (Ex: WalkMe)
Passionate about technology, digital transformation, and driving digital adoption as a way to achieve desired business outcomes
Superior time management and project management skills
Ability to work collaboratively with multiple stakeholders, managing input while owning and driving the development timeline forward
Excellent organization and prioritization skills with a strong attention to detail and ability to meet deadlines in a fast-paced, high growth and high output environment
Ability to translate feedback into improvements for both content and process
Excellent verbal and written communications, facilitation, problem solving, analytical, and presentation abilities
Resourceful, independent thinker with a willingness to adopt creative approaches to solve business challenges while being a strong team player and collaborator
Driven to create new ways to reach, inform and captivate audiences
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or firstname.lastname@example.org for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.