Job Properties
  • Job Type
    Full-time Position
  • Background
    Human Resources
    Management & Business Others
    Supply Chain and Procurement
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      March 25,2021
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package

    Operations Planning & Performance Associate

    We are Zapp, a hyper-growth venture that delivers > 1000 essential items to customers in minutes. Ready to revolutionize consumer purchasing we launched in London in late 2020. We are pursuing international expansion as we speak and aim to become the global leader for all “need now” purchases. We are backed by the world’s leading VCs and entrepreneurs and got an A-class team on our side - our founders and fellow Zappers scaled companies such as Amazon, Jumia & Rocket Internet. We want to build an outstanding and customer obsessed team and are curious to see what you've got to offer: if you are driven, hands-on, and thrive in a fast-paced environment - apply now!

    We are looking for a Planning & Performance Associate to ensure our rider and warehouse staff planning is matching the expected demand and build a high performing team by implementing and executing the continuous training program. To be successful in this role you will need to be ready to roll up your sleeves to get the job done and at the same time be a great communicator, people person, strategist and planner. Ultimately, you will be in charge of overall rider workforce management, setting up and executing training and performance improvement initiatives as well as precise scheduling to optimize utility rates and rider happiness at all times.


    • Own the planning, performance and training lifecycle of all riders and hub staff
    • Localise the global performance and training strategy, and translate into actionable plans with objectives and measures
    • Adapt monthly, weekly, daily, and hourly forecasts of required staffing based on historical trends, special events, and business growth objectives
    • Build schedules to ensure all shifts for riders and hubs are matching the anticipated demand
    • Localise and execute processes to ensure increased staffing to manage sudden peak demand
    • Work with the Recruitment Associate to ensure our rider & warehouse staff funnel is matching longer term growth objectives
    • Set up and manage the execution of trainings of our rider & warehouse staff
    • Evaluate staff performance and determine individual training needs and execute
    • Work closely with the global Planning & Performance manager to implement best practices


    • Minimum of 2 years of experience in a high pace environment such as consulting, retail, scale-up, or banking
    • Adapt to analytical work and the ability to motivate others in a deadline-driven environment
    • Proven people management experience
    • Excellent communication and strong interpersonal skills
    • Good time management skills
    • Proficiency with excel/office/google docs is essential
    • Comfortable in a highly ambiguous and hyper growth environment, able to take responsibility from day one


    • Competitive compensation package, including salary and stock options
    • 25 days holiday plus all bank holidays
    • Wellbeing benefits with Juno
    • Home office supplies allowance
    • Monthly Zapp order allowance

    Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the UK.

    Zapp is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law

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