Als Operations & Partnership Manager ben je onderdeel van het leadership team, stuur je de rental business unit aan en help je je team en de business ontwikkelen tot een hoger niveau. Daarnaast help je de business unit groeien door nieuwe business binnen te halen en partnerships aan te gaan.
Bij Expat Housing Network werk je in een internationale organisatie (80% internationals) en komen al onze klanten uit het buitenland. De vacature en sollicitatieprocedure zijn daarom beide in het Engels.
Notitie: We overwegen en reageren alleen op kandidaten die Nederlands spreken.
About Expat Housing Network
Expat Housing Network is a housing startup for internationals by internationals and believes everyone deserves to feel at home. Since 2015 we’ve helped thousands of internationals find a home and feel at home in the Amsterdam and Eindhoven metropolitan areas. With years of experience, Expat Housing Network has become a trusted housing consultancy brand amongst internationals and we can proudly call ourselves the housing partner of Adyen, TomTom, PVH (Calvin Klein/Tommy Hilfiger), Uber and Creative Group.
Due to the development over the last few years we believe the housing market has become more attractive for internationals to invest and settle in and EHN wants to be at the forefront of this with its vision, brand and services. We’re ready for the next step to help more people find a home and feel at home in NL.
We are seeking an experienced and entrepreneurial ‘Operations & Partnership Manager’ who is strategic, hands-on and execution-focused and can support EHN to become the go-to service provider for internationals looking to rent a home in the Netherlands. Fundamentally, this job is about professionalizing the business unit and successfully managing its growth in both the Dutch capital and other cities.
Our core values
Do the right thing. Period - Integrity in what we do and why we do things is very important. Especially when no one is looking.
Determined to improve and open to change - We are always on the move and strive to become better at what we do. Change is an integral part of our business and future.
Together we strive for harmony - We are in this together, through ups & downs, wins & losses. We will work together, give feedback together and learn from one another keeping in mind that understanding, empowering and respect are what creates the harmony.
We believe in taking ownership - You own your wins, your losses, your work, your responsibilities. Look at yourself first before anything else. To praise and to learn. Practice what you preach and walk the talk. You should trust that others will do the same because you do.
We respect everyone - Empathy and understanding are at the core of who we are. We work with and for people and pay everyone the respect they deserve. No matter what they decide, earn, believe, feel or look like. There’s always more to things than the eye can see.
The Role We’re looking for someone to look at the business operations from a high-level bird’s eye view to drive it’s professionalisation and optimisation, then zoom in to personally execute, manage the team and operate on a client level.
You will have both a team of rental consultants to manage as well as your own accounts to successfully manage. You will share knowledge and insights and help drive the growth strategy for the business unit. Though you will have a dedicated team and support you’ll be expected to identify what you need, why you need it, and to find the most collaborative way to get it done.
Our priorities are:
Increase the professionalisation and scalability of our rental business unit to enable growth in different markets;
Find new services and innovative ways of offering support in renting a home that meets and exceeds client needs;
Continue to offer a high quality bespoke service that results in high NPS scores from all clients.
To be successful in this role, you’ll need to be strategic, accountable, ambitious and eager to learn. Your ability to understand top quality customer service whilst understanding business structures and people is vital.
You will report directly to the founder and CEO, Kimo Paula.
Your Responsibilities Strategy & Planning
Set and achieve business unit goals and objectives aligned to company goals;
Maintain a forecast and targeting sales attainment plan;
Identify and address issues and opportunities for the business units;
Write and present reports with findings and insights;
Planning of resources (people, holidays, sales/marketing) against forecast;
Collect, research, track and analyse relevant business data;
Build and manage relationships with stakeholders, key vendors and business partners.
Business unit management
Document and continuously optimise and update business processes;
Successfully hire, train, and evaluate new employees (or freelancers);
Manage business unit and operations;
Manage and communicate changes and get department buy in;
Manage and optimise employee performance and satisfaction;
Make sure business units are compliant and adhere to laws and internal policies;
Maintain company culture and both values and standard of work in business unit.
Define key opportunities in market re new partnerships and business development;
Define and execute business development plan;
Manage sales pipeline from outreach to SLA;
Establish, manage and maintain relationship business accounts;
Establish, manage and grow relationships with key vendors;
Build long-term relationships with all key stakeholders;
Serve as a face of the company when attending business events and conferences.
What's in it for you?
Opportunity to help grow a business from an early stage;
Make a meaningful impact to the lives of others who will be grateful forever;
Freedom to develop and grow the role and responsibility;
You have minimum of 3 years of successfully managing a team and achieving business growth;
You’re professional and effective and empathic to the level that you can quickly build relationships and ask the questions behind the questions.
You have a logical mind, a business brain, and a natural instinct for great customer service.
You have bold ideas, and have the continuous drive to build and grow. You can execute with attention to detail and can zoom out to gain an overview and assess situations with a helicopter view.
You’re keen to challenge the status quo and are not afraid to do things differently or use digital to support non-digital processes.
You're eager to learn and develop and are ready to study a realtor course (if don't have a background in it). You’re excited to learn the ins and outs and rules and regulations of renting properties, but also to learn more about what we've built and how we do business.
What are we looking for?
Organised mindset, strong business acumen and a continuous drive to make things better
Customer service and Sales driven
Commercial perspective with strong focus on results
Data and process driven and eager to solve problems and support
Team player and a self starter; you get things done
Great people skills, natural drive to help, develop and empower others
Ability to build and develop strong relationships at all levels
Great listener and able to easily build trust an confidence in a team
Excellent communicator in English, and Dutch both verbal and written
In possession of a valid Dutch Drivers license
Preferable (not a must)
Personal experience of living and/or working overseas