Management & Business Others Supply Chain and Procurement
3 - 5 Years
Operations Manager, Netherlands
We are a technology start-up in stealth-mode that is led by an experienced founding team with previous IPO, exit and leadership experiences at companies like Amazon, Delivery Hero and Rocket Internet. We are backed by the world’s leading venture capitalists and are seeking smart, hands-on and energetic talent to add to our team.
We are passionate about disrupting the future of global convenience retail, through on-demand delivery, and are laser-focused on creating a product that is geared towards delivering a lovable experience to our customers.
We’re currently recruiting our first fully-fledged team and you’ll have the opportunity to join us early as a key team member with clear paths for growth.
As our Operations Manager, you’ll have the unique opportunity to work alongside an experienced C-Suite and work in a fast-paced, early-stage start-up environment. You will be instrumental in setting up and running our Delivery and Warehouse Operations in the Netherlands.
Your responsibilities will include:
Leading and developing a team looking our riders and delivery operations
Build solid relationships with riders and foster a close-knit community within the riders group
Analyse riders’ metrics and build best in class incentives and initiatives
Full responsibility of our operations in the Netherlands
Define and execute the operational strategy
Localize and improve all operational processes and guidelines
Hire, train and manage the best rider fleet
Hire, train and manage our warehouse teams
Work together with our multifunctional teams in the UK and the European Launch team
Sustained operations experience with an on-demand environment (food retail is a big plus)
Previous experience building and managing teams in high-velocity environments
Strong awareness of warehouse management and fulfilment systems along with goods in / goods out processes
Strong organizational skills – time management, resource planning
Effective communicator - able to disseminate ideas in a clear, concise manner to the relevant stakeholders through both verbal and written communication
Passion for technology, start-ups and on-demand services
Attention to detail while while not sacrificing speed and scalability
Hands-on mentality, willing to roll your sleeves up
Entrepreneurial mindset, comfortable in highly ambiguous environment and able to independently take responsibility from day one with ability to work with little direction