Job Properties
  • Job Type
    Full-time Position
  • Category
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      August 12,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Operations Intern - Rider & Driver

    About The Role

    This team is focused on driving Growth and Engagement across the Rider & Driver base by continuously optimizing the lifecycle and customer experience through a focus on data and customer insights. This internship provides an outstanding opportunity to gain an understanding of both sides of the Uber marketplace and to learn how to use data and qualitative insights to drive action and business impact.

    Today The Team Is Working On

    • Increasing Rider awareness and adoption of new product lines (e.g. Premium) and increasing the amount of Riders & Drivers who sign up to Uber and growing conversion to first trip and early experience on the Uber app
    • Educating drivers on Electric Vehicle options and encouraging conversion to meet our results-oriented external sustainability commitments
    • Improving the experience of our drivers, solving problems and app bugs, reducing costs for drivers through vehicle deals and improving our loyalty program

    What You'll Do

    Increase the number of drivers onboarding to Uber by:

    • Running experiments to identify new guarantee and incentive levers and optimize existing levers
    • Reduce friction in the funnel by identifying improvement areas from a combination of data, customer insights and regional team input

    Basic Qualifications

    • Written and spoken proficiency in English
    • Currently enrolled or graduated in the last 6 months in a Masters or Bachelors degree
    • Availability to work 6 months full time in 2021 starting September/October
    • Business Insight: Understanding and being fully aware of how our business operates and how it makes money and sustains profitable growth, now and in the future, ability to tie analysis back to business to drive meaningful insights
    • Communication: Using communication skills and situational awareness to clearly deliver information to a variety of audiences, comfortable sharing information formally or informally with different audiences
    • Planning and Organization: Setting up and maintaining systems to appropriately structure and keep track of tasks and projects
    • Problem Solving: Successfully resolving issues that involve people, things, and processes by using logic and common sense
    • Stakeholder Management: Taking time to establish effective relationships; earning the trust of others within the organization through strong situational awareness and reliability
    • Teamwork: Demonstrates optimism, respects others and works well in a team
    • Strong project management skills: The ability to prioritise and successfully drive a project from beginning to end
    • Strong data analytics skills, including: advanced manipulation of large data sets, ideally SQL knowledge, advanced statistics, modelling
    • Working rights in Netherlands (No sponsorship available)

    Preferred Qualifications

    • A prior internship experience working in a startup, tech company, or any kind of operations internship
    • Hard data skills: SQL, Excel, data visualization & analytics

    Internships @ Uber

    Perks & Benefits: We offer an above-average monthly internship allowance, Uber credits and much more!

    You have the rare chance to create a global impact - we're moving real people and assets and reinventing transportation and logistics. We offer expansive mentorship from Uber employees to guide you through your internship experience and for you to build personal networks and friendships with hardworking people who share your passion for technology.

    At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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