Open Banking Customer Journey Expert with a focus on Platform Product Manager
Open Banking Customer Journey Expert
Are you the energetic Customer Journey Expert with an innovative vision, who loves the unknown, with affection with Open Banking, API technology and a great deal of realisation power to develop and implement ING’s Developer Portal to accelerate innovation and improve customer experience? Then you may be the Customer Journey Expert we are looking for.
We redefine banking. What about you?
ING is the bank of the future, one whose purpose is to empower people, both in life and business. ING provides a differentiating customer experience that is clear, easy, consistent and convenient.
ING’s Open Banking Program has been created to help the bank realise its Platform and Open Banking vision. We believe that Open Banking will help ING to further stimulate innovation and cooperation with third parties, including FinTechs, and explore new business models.
ING’s Developer Portal is a key, foundational element in our Open Banking journey. This digital platform will support the search for improved customer experiences and new business models through open API technology. The Open Banking team also ensures a solid framework and clear rules-of-the-game for the new business models generation and offers advice and support in designing and managing the Open Banking portfolio.
Your role and work environment
You support the development, implementation and communication of the roadmap for ING’s developer portal at developer.ing.com
You are experienced with creating customer journeys and are excited to apply these in the context of the developer portal
You define business requirements in alignment with relevant (internal) stakeholders
You apply aspects of (service) design thinking to understand clients and their needs, generate ideas and validate solutions with clients in order to build features that are valuable and relevant
You apply your experience in building and managing the Open Banking ecosystem, including the process design and implementation
You co-manage and prioritise the backlog at the level of user stories and features
You work with Risk, Compliance and Legal stakeholders to manage risk assessments (PARP, RCSA) for the developer portal
You have affinity with (IT) architecture, release management and UATs
You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment
What do we expect from you?
You are passionate about (product) innovation in financial technology, love to connect business and IT, and have affinity with Open Banking and (API) platforms
You love the unknown and love to work in a fast paced, agile environment
You are an energetic, motivating person who can work independently and who also can work as part of a team, think and act out of the box and take accountability
You have excellent communication skills
You support in maintaining global ING contacts, external contacts and contacts with other ING departments
Ability to understand the broader landscape of ING across segments (retail and wholesale), across countries and regions
Gaining a profound understanding of the market, incl. third party developers, and our customers and translate this to the best in class customer experience
Implementing the strategy taking ING’s priorities and customer’s expectations into consideration
Understand and apply business principles and external regulation
You have strong realisation power, are confident, persistent and take initiative
You are analytically strong with a creative brain
You make things happen thanks to your ‘can do’ attitude and excellent planning and organisational skills
You are fluent in English
You have a Master’s degree or similar by experience, with 2 to 5 years relevant experience
We are looking for
An energetic colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. The customer is your primary driver. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
We offer you
A position in a complete new area within the bank, empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude. You have the possibility to develop your skills in a challenging work environment.
We offer a full time position with a good remuneration package.