Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    1 - 2 Years
  • Degree Required
    • Province
    • Date Posted
      November 08,2020
    • IMG_6430
    • IMG_6430
    • Career Consultation
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    • internship package
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    Open Banking Customer Journey Expert with a focus on platform process management

    Open Banking Customer Journey Expert with a focus on platform process management

    Are you excited about developing cutting-edge digital platforms? Then come join ING’s Open Banking program and help us grow into a leading multi-sided platform!

    We redefine banking. What about you?

    ING’s purpose is to empower people to stay a step ahead in life and in business. To continue doing this in a world that is changing quicker than ever before, we need to be where our customers are - on digital platforms. Our own and those of others. Offering a uniform, differentiating ING experience that is instant and borderless. What will our digital future look like? We’re building it right now. And that’s where you come in.

    Your work environment

    You work in ING’s Open Banking program, created to deliver ING’s Open Banking strategy. Open Banking evolves around Application Programming Interfaces (APIs): a way to easily open-up capabilities and share data. We believe it will help ING to accelerate innovation and collaboration with partners, clients and platforms to improve customer experiences and create new business models. Key to success is our developer portal at which enables parties to connect and create value in an easy, secure and scalable way.

    Your key responsibilities

    • You co-create and implement the strategic vision and roadmap for ING’s developer portal.
    • You manage and contribute to the product backlog of multiple scrum teams.
    • You design customer journeys that are seamless and personal.
    • You define business requirements in alignment with stakeholders.
    • You draft SLAs and KPIs for Open Banking services in agreement with stakeholders.
    • You design and implement business processes.
    • You use risk control strategies to manage risks.
    • You work with development teams to make your ideas a reality.
    • You work with risk, compliance and legal stakeholders to identify and assess risks and get go-live approval.
    • You coordinate UATs for solutions you have come up with.
    • You apply continuous improvement and come up with suggestions to improve our business processes.

    Your qualifications

    • You love the unknown and want to work in a fast paced, Agile environment.
    • You are an expert in understanding customer needs and translating them into new solutions.
    • You are experienced in creating seamless and personal customer journeys and are excited to apply these in the context of our developer portal.
    • You are an expert in business process design and familiar with tools and concepts like ARIS, KPI, SLA, RACI and continuous improvement.
    • You excel in risk management and work effectively with risk parties to get go-live approvals.
    • You like to challenge the status quo and are eager to propose creative solutions to complex problems.
    • You take it on and make it happen thanks to your ‘can do’ attitude, persistence and excellent planning and organisational skills.
    • You have a Master’s degree or similar by experience, with 2 to 5 years relevant experience.
    • You have excellent English verbal and written communication skills.

    What we offer you

    We offer a position in a dynamic environment, providing an exciting challenge for people with an entrepreneurial attitude. You will work in an informal setting with innovative colleagues and receive a good remuneration package for a full time position


    Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

    Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

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