Fastned enables EV drivers around Europe to fast-charge their vehicle with renewable energy and leads the way in making mobility sustainable. As Network Operations Lead you are in charge of the central Network Operations Centre (NOC), ensuring a consistently high uptime and maximizing the performance of chargers, payment systems and connected devices. In doing so, you make sure that Fastned remains and grows as the most reliable and trusted EV charging network in Europe.
In this entirely new role, you will drive projects that enhance our capabilities in at-scale monitoring, diagnosis and the overall growth of our charging network. You will be responsible for executing these initiatives by putting in place the right monitoring & analytics tools, while implementing waterproof issue-detection mechanisms and procedures. You deliver results by leveraging data, conducting effective root cause analysis and translating this into laser-focused action plans.
Your overall responsibilities include:
Leading subject matter expertise on everything happening on our charging network;
Building monitoring & analytics tools to detect issues and inefficiencies across our charging network (in collaboration with our in-house data team);
Owning key performance metrics (network uptime, session fail rate,..): be ferocious and resourceful in improving these metrics;
Coordinating and prioritising charger issues with various stakeholders in- and outside the organization (ranging from our internal maintenance team, new software development, to finding solutions with our suppliers);
Managing critical supplier relationships;
Taking ownership of our proprietary charging management tool (Revolt) and seeking opportunities to enhance functionality in line with business and scalability needs;
Building and optimising scalable processes to prepare the company for hyper growth.
Who we are looking for
You bring along a technical aptitude, outstanding data skills, and you love solving complex problems in a structured way. Your experience with data-driven decision-making & people skills enable you to confidently present your findings across a diverse team of internal and external stakeholders. Additionally, you tick the following boxes:
A Master's degree in a technical field;
Excellent skills in SQL and Google Sheets. Bonus points if you’re familiar with Python and/or R.
Professional background in operations in a data driven technology company;
Entrepreneurial mindset: you think big and want to do bold things, while at the same time measuring impact and effectiveness. You learn, improve and implement again.
Strong ability to build & manage partnerships to achieve a common goals;
Proactive, hands on, able to keep an overview: you prioritise and coordinate effectively;
You look forward to learning more about the technical part of our chargers;
You are highly motivated by accelerating the energy transition.
Join us in building a better future
Together we have the ambition to build Europe's best fast charging network. We currently operate in six countries (HQ in the Netherlands, offices in Germany, UK, Switzerland, Belgium and France) and are growing fast. As a young, independent company with a flat organization structure, we give a lot of responsibility to our new hires.
We work hard to change the world, but we don't forget to celebrate our successes, big and small. We provide daily vegetarian lunches at our offices, throw notorious Christmas parties, organize an amazing yearly trip abroad and we’ll give you 24/7 access to our fully electric vehicle fleet (all charging expenses covered). Other perks include a pension plan, access to our employee stock option plan, and the gear of your choice (MacBook vs ThinkPad, iOS vs Android).
Interested in making an impact?
We would love to have a chat with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned.
Due to Covid-19 and restricted travels we will start the recruitment process online. If possible, we will continue the following steps face to face in our Amsterdam office.
Fastned is an Equal Opportunity Employer. We strongly encourage women, people of color, and LGBTQ(+) people to apply. We consider applicants of all genders.