Netherlands Community Operations Manager - UberEats
About the Role
We're looking for a Community Operations Manager to build, operate, scale and improve Community Operations. This role comes with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes and continuous process improvement, advocating passionately on our community to influence the overall customer experience, and handling senior stakeholder relationships across the larger business to set the right expectations and deliver handsomely on them.
What You'll Do
Be the owner of our Community Support performance metrics of Netherlands Eats, one of the fastest growing Global markets!
Help drive our growth by deep-diving into the numbers, performing analyses, providing insights and drawing impactful recommendations that increase the quality and the reactivity of our Community Service
Project management: Be a hustling multi-tasker, supporting projects across the region.
Pilot and own new initiatives that transform our support operations and improve the level of service we provide in close collaboration with the operational team and General Managers in the region
Engage strategically with partners!
Drive the growth of the Eats business. Fix and build the processes needed to scale this business.
Be a passionate advocate for all members of UberEats' community and listen attentively to their feedback
Deliver stellar operations outcomes according to agreed service level agreements: working with partners across the globe to achieve the best outcomes across tens of thousands of support interactions every week, and ensuring they operate as efficiently as possible while maintaining the highest level of quality.
What You'll Need
Minimum 2 years experience with people management in a Community Operations environment,
Data-driven and analytical mind-set. You can look at any spreadsheet and know the right questions to ask to get to measurable outcomes and you know how to explain data in a digestible way. Knowledge of SQL, coding, or programming experience is a plus.
A problem solver. You accept challenges, and would stop at nothing to build solutions
A lover of process and optimisation. You will be revolutionising support for the UberEats community. You're passionate about crafting and experimenting with support processes, and are willing and able to lead others in iterating and executing them.
A forward-thinking communicator
outstanding organizational skills, integrity, and great follow-through on tasks.
Proficiency in English & Dutch required.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.