The Member Engagement Coordinator is an integral part of the SAC’s global Member & Corporate Engagement team. As a membership coalition, the ability to deliver on our vision will only be realized through the positive engagement, progressive behavior, and collective action of our membership. This position has a vital role in supporting our membership, together with the team, to ensure delivery of defined KPIs as part of the SAC Member & Corporate Engagement strategy, focused on implementing:“Transforming Business for Exponential Impact”
This is a full-time role, reporting directly to the Director of Membership & Corporate Engagement, with a planned start date in March 2021. The person will provide the foundation in a specified region, for a harmonious, effective, value added member experience, for SAC members, supporting efficient, streamlined, relevant engagement, including outreach, effective communication and reporting.
Primary Duties and Responsibilities
Provide efficient and informative customer service to meet members’ needs, identify and respond to members’ pain points, and keep colleagues informed on trends in member queries.
Managing member emails and calls on utilizing the SAC membership and other logistical matters
Developing membership collateral to better position the value proposition of SAC (format: one-pagers, brochures, PDF)
Support in creating and updating a monitoring framework for tracking membership requirements
Support in membership operations, support team to develop better and more streamlined processes and systems
Managing and supporting the improvement of the monthly onboarding process for members
Updating internal membership handbook process
Support the member engagement manager in regional implementation of SAC membership requirements
Organizing regional meetings and primary point of contact for the SAC Event Manager
Proactive management of Salesforce by updating member and prospect profiles
Posting information/events/recordings in Higher Logic/LinkedIn etc
Updating and keeping Higher logic organized with support of managers
Updating contacts of members for SAC Connect and Mailchimp
Creating template and gathering input for Monthly Membership Updates with support of managers
Updating monthly onboarding deck with support of managers
Lead the consolidation of the global member webinar deck
Sending initial 60 day payment delay invoice reminders to members, managers to follow up when needed
Send out reminder emails to Members about bi-monthly meeting, providing scheduling support
Encourage member community to actively use of the SAC member group LinkedIn page and SAC Connect
Support Communications team in developing member case studies to be featured on SAC website
Support the Comms team in more robust and responsive management of SAC website
Better organization of Google Drive for membership team (e.g. which master files to use, make sure logos are updated etc)
Better management and organization of Salesforce as well as SAC Connect / Higher Logic - looking into how to engage and communicate with members more effectively, help with user experience on SAC Connect
Supporting the membership team, and others in the SAC with other tasks as requested
Qualifications and Experience
Ideal candidate has:
Graduate or post-graduate, possibly, (though not essential), in social social sciences, sustainability or related field or with an equivalent combination of relevant knowledge, extensive training and/or experience.
Excellent organisational skills with a strong process driven approach and ideally a good knowledge of Google suite, notably Docs, Sheets, and Slides
Experience working with of online membership / customer engagement CRM platforms, e.g. Salesforce, Higher Logic, or other platforms, and with Adobe Indesign or Illustrator an advantage
Good communication, influencing and interpersonal skills with a positive and supportive attitude. Ability to interact and engage with various stakeholders in an international context
Experience of delivering excellence in a customer service environment an advantage
Interest and knowledge of sustainability issues, ideally in the context of the global apparel and footwear sector
Fluent in English, with knowledge of other European languages an advantage
Ability to work with colleagues in a multi-cultural, multi-national context to collaboratively achieve organisational goals
An open, global, growth and learning driven mindset
Ability to multi-task and comfortable with ambiguity and handling complex issues
Reporting Structure and Timeline
This is a full-time role, reporting directly to the Director of Membership & Corporate Engagement, with a start date of March 1, 2021.
Diversity, Compensation, and Location
The Sustainable Apparel Coalition offers a competitive salary that is commensurate with experience and a competitive benefits package, including health (medical, dental, vision), paid time off, and a matched retirement plan. The SAC’s members are global organizations, and as such, the SAC staff has shifted hours on certain days of the week to accommodate different time zones. This position will be located in Amsterdam / EMEA though may work remotely, so relocation is not a requirement.
SAC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
About the Organization
The Sustainable Apparel Coalition (SAC) was founded by a group of sustainability leaders from the global apparel and footwear industry who recognize addressing our current social and environmental challenges are both a business imperative and an opportunity.
Through multi-stakeholder engagement, the SAC seeks to lead the industry toward a shared vision of sustainability built upon a common approach for measuring and evaluating apparel and footwear product sustainability performance that spotlights opportunities for technological innovation and priorities for action. The Higg Index, our common measurement tool, is currently in use by thousands of brands, retailers, and facilities within our industry.
SAC is a fast-paced organization that has an ambitious mission that seeks to reward those who challenge themselves to provide membership and the organization with very high-quality deliverables and engagement in line with our mission. SAC values trust and strong relationships where team members collaborate effectively and support each other and the work across the organization.