Job Properties
  • Job Type
    Full-time Position
  • Background
    Creative and Design
    IT
    Management & Business Others
    Marketing and PR
  • Languages
    English
  • Experience Required
    1 - 2 Years
  • Degree Required
    Bachelor
    • Province
      4,250 reviews
    • Date Posted
      April 29,2021
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    • 周年特惠 IP

    Manager Service Designer

    Service Designer - Team Enablement

    Purpose & Overall Relevance for the Organization:
    As a Service Designer at Global Sales you are responsible for the quality and strategic impact of the consumer experience work, related to small or medium size digital products. Together with the agile teams and relevant stakeholders you work on continuously improving and evolving the product in order to optimize the value for the consumer.
    You will be cooperating with various internal stakeholders, including Markets and other DSS/ Digital areas to drive consumer engagement and satisfaction, as well as incremental revenues by delivering consumer-centric digital experiences. Additionally, you will play an active role in communicating the value of service design and in improving our CX approach including our service design methods and tools.

    Key Responsibilities

    Be accountable for enabling the product and feature teams to successfully consider the value for the consumer and the company (ROI).
    Specify the vision and roadmap delivering excellent consumer experiences.
    Be accountable for service design related work package delivery in line with the roadmap and committed delivery dates.
    Represent and embed CX and service design in each product area, fostering strong relationships with key stakeholders to ensure that their views and requirements are captured.
    Drive the process of co-creation by taking the lead in elaboration of ideas, concepts, journeys, blueprints; driving development and testing of prototypes and developing high quality presentations.
    Deliver training and supporting material to drive usage and adoption of service design tools within the respective teams and functions
    Lead or significantly contribute to spot service design opportunities in the organization, create proposals for CX involvement in projects and secure buy-in.
    Use available data sources to gain meaningful consumer feedback to ensure the teams are focusing on the right enhancement.

    Key Relationships:
    Product teams
    Global and Local Market teams
    Global Sales & Digital
    Tech teams

    Knowledge, Skills and Abilities:
    Visual design and storytelling skills; ability to 'think visually' and to create quick prototypes and mockups for testing
    Experience in maintaining a style guide or design system and ability to create and maintain visual design artefacts such as low and high-fidelity prototypes and mock ups, journeys and blueprints, illustrations, layouts and diagrams
    Methodological knowledge in the areas of CX, service design and human-centred design
    Great communication skills brimming with a human-centric mentality, comfortable presenting to stakeholders across all levels of the organization both in person and remotely
    Advocate for best practices in CX and service design theory and practice, both within our team and the larger adidas community
    Ability to be "mentally agile"; to analyse, reframe and think on both a holistic and a detailed level; to think through human and rational lenses, being able to switch between the two, and know when to switch
    Sound experience of applying the design process in agile & cross-functional teams
    Ability to influence key decision makers and instil consumer-centricity into our decision-making processes
    Ability to conduct user research, identify consumer and user insights and translate these amongst other trends and business requirements into meaningful and captivating value propositions
    Comfortable working with enterprise-level platforms and technologies
    Fluent in English both verbally and written

    Requisite Education and Experience / Minimum Qualifications:
    Degree with focus on Service Design, Business Administration, Communication or IT or related areas, or equivalent combination of education and experience
    4+ years of experience working in a Service Design environment
    Experience working with stakeholders and experts at various organizational levels
     
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