Job Properties
  • Job Type
    Full-time Position
  • Category
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      May 21,2021
    • JSS
    • VISA
    • IMG_6430
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    Manager, Product Design

    Company Description

    ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

    We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    Job Description

    ServiceNow is looking for a Manager of Product Design with the passion to solve complex business problems through design thinking, and who consistently inspires teams to push the boundaries of experience design. As a designer, visionary and systems-level design thinker, you will provide leadership to a team of designers and direction for a line of products. You will collaborate with other UX, Product and Engineering teams to create holistic and compelling experiences for our customers.

    ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

    We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

    We are always looking for passionate individuals to lead the experience design, user research, and product content for a portfolio of customer solutions. You will be part of the growing, world-class Experience Organization (EO) which creates new and compelling experiences for ServiceNow – enabling people around the world to get work done better than ever before!

    What you get to do in this role:

    • Directly manage and mentor 5-6 designers.
    • Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps.
    • Set the way how the Performance Analytics & Reporting platform capability spreads across all the ServiceNow products and fits into the larger company vision.
    • Partner with Product and Engineering leaders to organize and structure cross functional product teams and drive the growth of user-centric & collaborative culture across the Business Unit.
    • Empower the designers to own the design outcome of their product area and drive the vision forward while practicing human centered design.
    • Set up and run design sprints to bring all functions in the same round table to come up with solutions that keep humans in the center of attention.
    • Keen eye to tell the difference between good and great design solutions, while guiding the designers how to do the same.
    • Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance.
    • Evangelize design strategy and product vision across the global distributed design teams.
    • Work with colleagues across 2 time zones and all over the world.
    • Covid times are difficult, but people remain people. Able to attend to your team’s needs and make them feel supported.


    To be successful in this role, we need someone who has:

    • Minimum 3 years of experience leading design teams.
    • Minimum 10 years of experience in UX Design.
    • A portfolio demonstrating leadership, process and systematic thinking putting people first.
    • Human centered design mindset.
    • Get things done attitude.
    • Excellent communication, presentation, and interpersonal skills.
    • Kind, friendly with a slightly perfectionistic way of working. Bonus Points
    • Enterprise product design experience
    • Knowledge in data visualization design
    • Business Intelligence product knowledge

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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