Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Human Resources
    Management & Business Others
    Marketing and PR
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      November 23,2020
    • IMG_6430
    • Career Consultation
    • CV CHECK
    • internship package
    • Premium Package

    Manager People Operations & Processes

    BESTSELLER is an international fashion company with over 15,000 employees all over the world. We have the eCommerce HQ located in Amsterdam .

    Together we’re creating a company where we love to work. Why should you join us?

    • 175+ passionate colleagues from across 40 different countries doing what they love
    • HUGE discounts on all our amazing fashion brands
    • Brand new office located in the heart of Amsterdam
    • Medical Insurance provided
    • Tasty (and free) daily lunch in the office
    • Flexible public holiday policy
    • Incredible opportunities for personal growth and development
    • Lots of responsibility and a real chance to make a lasting impact

    At BESTSELLER, we are currently looking for a Manager People Operations & Processes to join our great family and international, vibrant, and ambitious People team!

    The Role & Department:

    Do you enjoy optimizing People processes and procedures, do you get excited by tools and data and do you get gratification from supporting your colleagues in their growth?

    In this new role you have the opportunity to shape the operational activities within PEOPLE & Culture across three different parts of the business and three different countries. You will be responsible for driving operational change and to ensure all colleagues experience a soft landing of the new People systems and processes.

    As Manager People Operations & Processes you will be responsible for the daily operational People activities and guide and advise the People Specialists in their work.

    By reviewing our systems and processes we are at the start of our journey to optimize the landscape and system design of our People activities. You are expected to provide business process expertise for all People processes. With the employee experience in mind you can drive change and innovation.

    Your responsibilities

    • Review, optimize and embed our HR processes across different parts of the business (Wholesale, Retail and e-Commerce) and across different countries (the Netherlands, Denmark and Poland) together with the People Specialists;
    • Being in the lead for the implementation of our new international People System - SuccessFactors
    • Being in the lead for implementing and transitioning our payroll system in the Netherlands and Poland.
    • Develop and co-deliver key process trainings across all organizational levels
    • You are the operational manager of 4 people specialist:

    • Guide and develop the team in their weekly routines
    • HR processes run smoothly
    • Be on top of the new legislation impacting the processes and advise the team members
    • Responsible for the quality of the payroll mutations handed over to finance/external payroll provider – first time right

    • Managing pension plans, health insurance and other employee related insurances. Also be first point of contact for the People Specialist in these matters
    • Review total rewards package for e-commerce (incl. pension, insurances)
    • Evaluate and set up a plan to optimize the opportunities within the Dutch WKR
    • Optimize and standardize HR dashboards and reports and make sure data is accurate and up to date
    • Support the roll-out of new pre-boarding tool (Appical)
    • Support the roll-out of our new learning platform (FUSE)


    Must have:

    • Experienced in implementing new HR systems
    • Operational HR experience in a commercially driven organization
    • 3+ years HR Generalist experience
    • Analytical and practical approach to problem solving
    • Hands -on and resilient to work under pressure
    • Project management experience
    • Knowledgeable about the Dutch legislation

    Nice to have:

    • Familiar with process management
    • Experienced in processing payroll
    • Experience with AFAS and SuccessFactors is a big pre.
    • People management experience
    • Knowledgeable about the Polish legislation

    We hope you’re as excited as we are! We would love to learn more about you and to share more information about us! Feel free to get in touch with me at

    What comes next?

    Looking forward to meeting you!

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