Within Operations Strategies & Excellence (OSE) we have four clusters of services: Design, Define, Deliver and Deploy.
The purpose is to ensure that Operations meet the future ASML needs. We drive the long-term Operations strategy making and execution from current to target states via programs and by focusing on people. We develop and leverage Operations’ talents in ASML. We strengthen the connections on strategic topics with other sectors.
You are responsible for supporting and maturing the Customer Support (CS) organization to manage their change as much as possible in line by development and embedding 4 defined service offerings, custom fit to the need of the business.
You are a valued partner to manage the human side of change in sector CS by senior leadership approach engaging others by living our corporate values Collaborate, Challenge and Care.
You drive for standardization with your peers in other sectors though a competence center approach while remaining flexible to business requirements.
You manage a team of Organizational Change experts and Regional Engagement Managers to support the business sector Customer Support in their transformations (around 10 direct reports).
The Operations Strategies and Excellence Organizational Change Managers create value through 4 service offerings in operations and corporate programs.
Support Project and Programs in their full change journey (Change execution)
Change consults & interventions (Change advice)
Change leadership development (Business change embedding)
Change portfolio management (Impact and absorption capability)
The Regional Engagement Managers create value by supporting local transformation managers in their priority decisions by a holistic view on all upcoming changes. (On project status / Benefits / Change impact / Change absorption / Voice of the Field / Bridge to central).
Your responsibilities include:
You challenge, advise, design and agree the change strategy and plan on portfolio level with the Business Partners, Program Managers and management teams.
You enable and support the program project teams to manage the transformation by standardized methods and frameworks that fit the needs of the business (goal oriented).
You drive, develop, embed and measure adherence of defined standards in a competence management team through a competence center approach.
You pro-actively contribute to corporate culture and value strategy, transformation goals, methods and standards.
You reach out to the peers of industry to bring outside knowledge in.
Bachelor's or Master's degree in a relevant field.
Has at least 8 years of work experience in different environments/businesses, preferably in an international organization working in the domain of customer support.
Has at least 5 years of experience in specific Change Management leadership and managing teams.
Has knowledge of / experience in the most common Change Management theories & practices.
Has knowledge of / experience with Lean and Agile principles.
Has experience in working on business transformation/process improvement/IT systems projects in a technical
Has proven coaching and management experience.
Is fully at ease in working with senior and middle management, but also in working with operational department.
Team player, flexible, proactive and communicative personality who is able to act in a highly demanding and volatile technological environment
Capability to drive complex issues to simple and pragmatic solutions
Organizer, Creates links and involves others (departments, stakeholders)
Sense for tactical and political relations on both strategic and operational level
Ability to handle multiple requests and work on management and operational level
Trustworthy and acts with integrity
Excellent verbal and written communication skills
Pragmatic and hands on mindset
Ability to establish and maintain strong relationships on different levels in the organization
Listen to learn: Strong communication skills (listening, asking the right questions and expression)
Creative and proactive
Drive, enthusiasm and persistence
Able to convince, inspire and motivate people
This is a full-time position (40 hours).
Interested? Please apply with your CV and cover letter detailing your motivation for this role.