Within the Supply Chain organization of FrieslandCampina Food & Beverage, we are looking for a Manager Order Processing Cheese, Butter & Milk Powder. The Order Processing team is part of the customer supply chain department what is end-to-end responsible for the delivery of cheese, butter and milk powder to our customers.
The Manager Order Processing is the counter part of all the customer supply chains within Food & Beverage and is responsible for realizing effective processes, achieving KPI goals, increasing customer satisfaction, against minimal costs and continuously improving the processes /systems for his or her area. The manager leads a team of 10-15 Supply Chain Coordinators.
The Manager Order Processing reports to the Customer Supply Chain Director, is a member of the management team and is responsible for the deliveries of butter and milk powder.
What we ask
Master degree, preferably in Supply Chain Management/Logistics or Marketing
Sound Supply Chain/Operations experience preferably in a FMCG envoronment
Entrepreneurial, customer-focused mind-set and mentality and drives for results
Pragmatic, seeking for solutions that can be implemented efficiently and effectively
Effective leadership (motivational skills across a diverse globally-matrixed organization: negotiation, influencing)
Ability to work under high pressure
Excellent command of English language (verbal and written)
What we offer
Your salary is based on the weighting of your job, your experience and your training.
FrieslandCampina does not however only compensate its employees with monetary rewards. We also consider it important for our people to continue to grow. After all, your development is not only good for your career; our products also benefit from it.
That’s why we invest in relevant training courses in your particular discipline.
The mutual exchange of knowledge between colleagues is also evident on the work floor. It is, after all, the most effective way to learn.
Your responsibilities are:
Ensure proper functioning of distribution flows, to customers directly and indirectly via the in country warehouses
Ensure high level of customer satisfaction
First level of escalation in case of operational or customer issues
Engage with all the relevant Customer Supply Chains within Food & Beverage to ensure smooth execution of processes
Lead the Order Processing team; coache, motivate and develop team members
Set up and execute a team year plan based on the department year plans
Foster the reputation of the team as the expert in in their field by building strong bonds of trust and confidence with internal and external stakeholders
As Single Point of Contact (SPOC) you are the first point of contact for the operational performance of our F&B supply chain towards our Business Group Trading. Your main KPI’s are stock levels, Service levels, customers satisfaction
The SPOC is in charge of improving an managing our service to both Trading Cheese and Trading Butter, Powder and liquids. To achieve this you have intense contact with Customer Service Manager, Manager Supply Planning and the Commercial directors
Responsible to maintain and develop insightful, actionable and user friendly KPI dashboards and reports and share with relevant stakeholders
Monitor, analyze and challenge the quality of the order fulfillment to the different fighting units
Coordinate any activities related to the constraining and allocation process for the Fighting Unit and determine impact on customer level
Continuously look for opportunities & improvements within daily work context and take ownership in implementing solutions