Do you put the customer first in everything you do? Are you serviced focussed and digitally savvy? Do you love to deliver high quality customer service and is driving great customer experience something you fancy to do every day? T hen Nutreco has a very interesting role for you as Manager of our global Service Center.
What are you going to do?
NutriOpt is an innovative, digital platform delivering integrated solutions and services that support sustainable precision farming for optimal animal performance and business success. Within the NutriOpt organization we are looking for a creative, flexible and forward thinking Manager of the Service Center.
The Service Center is an international team, operates globally and is divided into three regions (Canada, Thailand and The Netherlands). The Service Center manages and coordinates all customer inquirers related to the NutriOpt solutions & services. Our goal is to provide excellent service to our customers, solve issues within the service level agreements or involve the right person(s) to help. The Manager of our Service Center owns the process and optimizes where possible to deliver the agreed level of customer service in a dynamic and fast growing organization. As the Manager of NutriOpt Service Center, you are responsible for all service aspects: flawless customer centric service and high-quality service experience to drive customer satisfaction.
What are your key accountabilities?
Identify stakeholders and their service and support needs;
Implement an organisation structure of decentralised Service Center team, with hierarchical and functional reports;
Align the support and service plans with our Operating Companies;
Describe and improve existing support flows, as well as develop new support processes;
Convince and gain commitment of NutriOpt stakeholders who are part of the support and service plans to gather the required information and support;
Develop and execute a global support and service plans for the Service Center. These plans have to connect all existing support structures for all NutriOpt solutions and services;
Create support interfaces between the NutriOpt Service Center and suppliers;
Accountable for the implementation and execution of the global support and service plans in all regions;
Coach and manage team members;
Periodic reporting of Service Performance and continuous improvement to the Management Team;
Management of cost of Service.
What we offer
As a Nutreco company, Trouw Nutrition’s mission is to feed the future. In a world with limited natural resources, our ambition is to meet the rising food needs of a growing world population in a sustainable manner. Working for Nutreco means a fantastic position in an international working environment with lots of development opportunities.
Working for Trouw Nutrition means working in an international working environment in which we challenge you to get the best out of yourself. We can offer you:
Challenging work on complex and diverse topics;
The opportunity to grow professionally ;
An informal multi-cultural working environment with great colleagues;
Opportunity to develop an international career;
No-nonsense, pragmatic, flat organization, with direct reporting lines;
Belonging to the SHV Family with more than 60.000 employees.
What else is in it for you?
We offer you a fulltime position, 40 hours per week in Amersfoort (or Boxmeer);
Your position will be classified in a Hay scale;
30 vacation days, with the possibility to sell or purchase a limited amount of days;
Attractive salary based on skills and experience -paid in 12 monthly payments- plus Holiday allowance.
What we ask
As a Manager NutriOpt Service Center your capabilities should include being an excellent business partner. You take ownership of the process and be committed to the project’s success. You like to work in a small and highly qualified team. A team that thrive in a changing, complex and international environment. No day is the same! Besides that, you are strong analytical, able to listen well and effectively communicate (in written and spoken English). As a team leader you are result oriented and a people manager!
What you bring
Bachelor’s degree, preferably in life sciences;
At least 3 years work experience in a similar International service environment;
Excellent English communication skills (verbal and written). Skills in multiple languages are an asset;
At least 5 years’ work experience in leading (virtual) Service Teams;
ITIT V3 certified;
Experience and certification in IT Service Management Processes;
Willing to travel (10 – 15%).
Extra information / Apply direct
Are you the perfect candidate we are looking for? We would like to hear from you! You can express your interest in this role by clicking the button “apply online’’ and we will contact you as soon as possible. For more information regarding this vacancy you can contact Jeffrey Duyzer (Corporate Recruiter) on +316 39272811. In case you do apply, we like to thank you for sharing your ambition with us!
Nutreco is a global leader in animal nutrition and fish feed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Quality, innovation and sustainability are guiding principles, embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture. Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future.
Equal Opportunity Employer:
Nutreco is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Nutreco is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.