The Global Operations team takes the felyx operation to the next level. You have a strong understanding of business processes and you like to drive innovative projects from idea to implementation. As Manager Global Operations you will play a leading role in scaling and improving the felyx operation. We’re looking for that person who is a king/queen in communication, doesn’t need to be told what to do, although you get the space to learn. Furthermore, you like to work in a fast-paced environment, can translate business goals into successful project plans and are tech savvy. Oh, and we don’t mind if you’re allergic to inefficiency ;)

As urbanization is rising and the air quality is deteriorating we feel the need to make our cities greener and healthier by offering a sustainable mobility solution. And being a fun way around town is, of course, a great bonus! At felyx, everybody within their own expertise is contributing to a cleaner city by making this swift door-to-door transportation the new status quo. We are working together as an ambitious team of entrepreneurs, operators and engineers, and looking to grow as we scale the business throughout Europe. Do you share our DNA: self-starting, open, social and driven? Great! Join our ride!

Here’s the challenge

The global operations team works on four pillars. Identifying and delivering high-value operational improvement projects. Creating blueprints on how the operation should work in new / to be launched cities. Acting as business owner/gateway to our developers to optimize systems and dashboards. And finally, assisting country managers/city managers to optimize KPI’s in their city. You will work with a team of data analysts to optimize our organization, processes, tools and systems. Topics of interest are insourcing the battery swap organization, battery optimization analysis, scooter relocation analytics, service area optimization analytics. Mouth full right? To break it down, you will:

Drive innovative projects from idea to implementation

Your focus will be on translating strategic business problems into an appropriate quantitative context and develop solutions for our international operation. To do so, you’ll not only develop modeling concepts, you will implement, calibrate and backtest these and align the results and findings with all stakeholders.

Continuously look for new ideas to harness our growth

Continuously looking for new angles to improve our operations will enable felyx to further scale and grow the business. You will pilot most promising ideas and estimate, measure and report on the impact of the change initiatives.

Define project & tech requirements

You have a proven ability to communicate effectively between teams as you will be the one to translate ideas and feedback from our global operations team into technical requirements. Assess the business needs in comparison with the requirements of the project to estimate feasibility and shorten implementation time where possible due to your excellent project management skills.

We get truly excited if you

• Have 5+ years of experience in consulting, project management or similar area of work
• Have a university degree in physics, electro engineering, mathematics, business administration, economics, econometrics or any other study with a business or more technical background
• Can crunch data like you crunch chocolate to identify high value projects
• Love to do projects from strategy (convince MT) to implementation (use a screwdriver)
• Have a proven track record in mentoring and developing team members
• Have a hands-on mentality, are proactive, curious and structured
• Combine first-class analytical skills with a creative and problem-solving mindset
• Good communication and presentation skills to make complex issues simple
• Are fluent in English

Bonus points if you

• Know how to use select * from reservations where trip_length > 10
• Have experience in an international setting
• Are already a felyx customer