Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Languages
    English
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      2,820 reviews
    • Date Posted
      February 14,2021
    • VISA
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    • internship package

    Localization Quality Program Manager - WSE & Benelux

    About the Role

    As a Localization Quality Program Manager for Western & Southern Europe and Benelux you'll work closely with our Product, Brand, Marketing, Regional and Operation teams to stay ahead of localizing content for product launches, marketing initiatives, and support releases. You'll be the main point of contact to manage the work completed by external vendors, ensuring that they have the tools and coaching needed to deliver high-quality content. You understand the importance of scaling your efforts to meet the needs of the growing business. On top of it all, you will be owning quality programs that are language-agnostic.

    What You'll Do

    • Own and lead linguistic quality of digital & print assets from English into languages in Western & Southern Europe and Benelux
    • Own language-agnostic quality programs that drive the highest quality output by our vendors
    • Work with vendor resources to deliver localized content, handling high priority and high visibility content yourself
    • Dedicate time to investigating localization issues found on our apps & website
    • Use data to identify quality trends for your region's languages and build action plans to address any systemic issues
    • Flag internationalization issues to the relevant product teams and guide vendors to fix linguistic bugs
    • Evangelize localization services with key partners in both WSE, Benelux and HQ
    • Continually update Style Guides and Glossaries for the languages
    • Collaborate closely with Uber product teams and Localization Program Management to recommend standard methodologies for internationally-friendly product design
    • Develop, own and maintain relationships with regional partners
    • Review and influence product requirement documents (PRDs/RFCs) related to Tools and Systems that can improve globalization across Uber
    • Partner closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning

    What You'll Need

    • B.A. in Translation, Linguistics, or similar field of study
    • Minimum 3 years of localization experience, preferably in the tech industry
    • Experience using CAT tools (e.g. Smartling, WorldServer, Trados, Memsource, etc.)
    • Experience running Translation Memories, Glossaries, and Style Guides
    • Excellent written and verbal communication skills
    • Passionate about Uber and our mission
    • Ability to lead operations at scale
    • Be proficient in and run technical processes (e.g. internationalization i18n, l10n QA/testing, linguistic QA processes)

    Bonus Points If

    • Professional fluency in a language other than English highly preferred
    • Master's Degree in related field

    At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

     
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