Are you the technical skilled system engineer with experience in leading a (remote) team we are looking for? Do you like working at a contract logistics company that gives you the opportunity to come up with innovative solutions? Do you like to stay in touch with operational tasks in system engineering whilst bringing you team to the next level? Then don’t hesitate to let us know by applying for the role of System Engineering Lead.
About the Role
How you will contribute
Keep the Global Manager System Engineering informed of ongoing team issues.
Manage the oncall scheduling for the System Engineering support team.
Provide training and mentoring to team members to ensure they are prepared to provide 3rd level support during incidents, including the onboarding of new team members.
Provide semi-annual performance feedback to your team as part of the PMP process.
Contribute to the collation of monthly PMO reports for the Global System Engineering team.
Follow existing company standards and develop methods to support and improve our processes and procedures for servers and supporting infrastructure.
Lead in infrastructure selection and in site launch and Infrastructure refresh activity.
Provide solutions to mitigate performance degradation issues on server systems.
Recommend maintenance strategies to ensure zero plant and customer downtime.
Coordinate with sites to schedule any required infrastructure changes and bring together plant personnel and other specialist teams such as Applications, DBA’s, Networks, Systems Engineers and Linux as required.
Participate and have an existing awareness of Incident, Change and Problem Management, capture Data Center specific server and supporting infrastructure documentation, captures site specific server, network and end device documentation and creates / updates work instructions for new tasks or as the steps for existing tasks are modified.
Ensures all documentation is in the proper format and is stored in the location identified by the Systems Engineering Manager.
Your Key Skills, Qualifications, Knowledge & Experience
A bachelor's degree in computer science OR A combination of equivalent professional training and certifications, combined with a minimum of 5+ years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
Able to lead and motivate team members in an international virtual working environment.
Solid attention to detail and the ability to create and document process and procedures.
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
The ability to work within a very demanding environment and handling stress in a positive manner.
Must be able to maintain a high degree of confidentiality.
Highly organized and able to agree priorities for the team with the Global Manager, System Engineering. Requires the ability to manage multiple, complex projects and engage team members on a technical level, while effectively communicating complex technical concepts to non-technical people.
Requires strong problem-solving skills, good judgment and risk management in order to mitigate business risk.
Strong written and verbal skills in English.
A strong understanding and working knowledge of server hardware, server operating systems, virtualization platforms and supporting software such as VMWare, Veeam, CommVault, SQL, Crowdstrike, Load balancers and Zerto.
A good understanding of Microsoft System Center suite of products including SCCM & SCOM.
A good understanding of network systems and protocols.
Able to quickly identify the root cause of server platforms, virtualization, load balancer technologies, desktop devices and network and communicate this to other IT resources.
Able to work within a very demanding environment and handling stress in a positive manner.
At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.
Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.