Finance and Economics Management & Business Others
1 - 2 Years
Lead Risk and Fraud
At Recharge.com, we make recharging digital prepaid credit for yourself or someone else fast, safe & simple - anytime, anywhere. Our customers use our platform to recharge their accounts in various services from App Store & iTunes or Google Play, to call credit operators or prepaid credit card providers worldwide. Our customers love to share their experiences with us publicly which has led to our current Trustpilot score of 4.5! This drives us to ensure we live up to their expectations on a daily basis. Our work hard - play hard mentality keeps us going, to learn more about our culture check out our Instagram or browse our company website.
You are a world-class risk professional who is passionate about protecting customers and businesses from any fraudulent activities. As part of the Payments and Risk team, you will drive the fraud prevention strategy of the company and will be responsible to reach Fraud KPIs aiming to maximize acceptance rates and minimizing fraud and chargebacks.
With the support of fraud analysts and the use of data and our internal and external fraud prevention tools you will identify and analyze fraud patterns, trends, assess risks and recommend actions to optimize our security flows to keep all fraud and risk KPIs under control.
Your contribution to our mission
As the Lead in Fraud and Risk you are responsible to keep the Fraud and Risk KPIs at a healthy level and you will propose and lead initiatives to minimize fraud, increase safety and follow best-in-class practices. You will build, develop and lead a high-performance team in a collaborative environment.
What you have
Bachelor or Master degree in Business, Economics, Finance, Data Science, Criminology or similar discipline
At least 5 years’ work experience in Fraud, Risk or Compliance; preferably in gaming, digital goods or payments industry
2-5 years experience in people leadership roles
Excellent analytical skills, including the ability to use business intelligence tools (like Tableau) and sort through complex data
Deep industry knowledge of payment processing, payments fraud, PCI DSS, AML, PSD2, and general e-commerce
Strong project management, stakeholder management, and collaboration skills across multiple functional areas
Self-starter, Energetic with high level of intellectual curiosity and growth mindset
Great accountability & ownership that enables you to go the extra mile to solve and risk and fraud-related matters
It's nice if you also have some extra skills such as...
A super open mind & love for change to embrace new ideas, new ways of working, new cultures in our ultimate international workspace.
You will work on things like
Daily monitoring of dashboards and reporting of fraud trends, attacks and actions taken
Propose and Lead initiatives to minimize fraud, increase safety and follow best in class practices
Responsible to have processes in place that are up to date with internal Risk and AML Policies and any Regulatory Requirements such as GDPR, PCI-DSS and others, to make sure that business is taking all necessary steps to be compliant. Therefore, you will proactively put processes in place or suggest improvements to the current ones
Regularly review and ensure that teammates follow procedures, process flows and guidelines
Work closely with the Legal and Compliance department to make sure procedures related to risk are in place and up-to-date for the operation teams
Suggest improvements to the existing tools to make workflow more efficient while balancing customer experience and operational impacts
Maintain and develop fraud analysts team processes & knowledge base
Build, develop, and lead a highly responsive team through 1:1, personal goals, and other activities
Ensure chargebacks and disputes are handled in a timely manner and maximize recovery
Authorize and control the number of Refunds and Cancellations, according to policies and guidelines
Lead monthly business reviews with risk suppliers to analyze risk performance and feed all this information back into the systems and risk models.
Act as a constant point of reference for any fraud-related queries or escalations made by the team or by other departments
Proactively communicate and raise flags when needed and keep all relevant stakeholders well informed of ongoing risk or fraud-related activities
Be the liaison with Customer Care and risk operations
Ensure KPIs for risk operations desk are met, audit quality, participate in calibration sessions and communicate all relevant stakeholders of any changes in fraud and risk that could impact the operations
Providing feedback through quality assurance and guiding the team members to ensure that they achieve the necessary work standards
Eventually, support outside working hours in incident management of risk and payment tools
Keeps up to date information and best practices from outside fraud trends and how to proactively mitigate the impact in Recharge sales channels
Carry out any other ad-hoc duties as required by the Head of Payments and Fraud
Analyze and understand Visa and MasterCard rules and regulations related to debit and credit card transaction disputes. Interpret changes to dispute resolution rules as mandated by card associations
We will offer you...
30 days vacation, good compensation, pension contributions & one of the best relocation packages in Amsterdam.
Choice of a Macbook Pro (13” or 15”) or a HP
An international English-speaking office & free Dutch courses to help out with daily Dutch life