Last Mile Operations Associate - Workforce Planning and Payments
Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.
We are looking for a dynamic individual to build and manage a team who will own the scheduling of our ever growing fleet of NL Riders, and ensure that they are kept happy, engaged and loyal to Zapp by ensuring that their shifts are scheduled well and payments are on time and accurate. In close collaboration with Rider Recruiting, BI and Finance teams, you will be the meticulous expert of our evolving demand curve and rider shift shapes. Based on your deep knowledge of our efficiencies, you will ensure that each store always has enough riders to guarantee that we can deliver an amazing customer experience while keeping our delivery costs in line.
Work with Operations and BI to develop the first cut of rider schedules for each store, then make adjustments based on your close-to-the-ground expertise
Release shift schedules regularly, punctually and accurately
Work closely with Location Managers to ensure that all shift schedules are filled and propose solutions to ensure shift coverage as needed e.g. rider incentives, external sources of riders
Evaluate completed shifts on a daily basis and ensure that all rider hours worked are accounted for
Manage any scheduling issues that arise, for example collaborating with the Rider LiveOps team to transfer riders between hubs when needed and ensuring that shift plans are up to date for accurate reporting and payments
Capture, translate and calculate rider payments – with regular tests of different rider incentives – to ensure that riders are paid on time and accurately
Foster a strong spirit of collaboration with riders, store managers, Rider LiveOps, BI and Finance
Degree from a top university
Proficient in Excel
Highly numerate and proven analytical skills – attention to detail is key
Ability to work well under pressure and with minimal supervision while working remotely
Proven experience of building out a team with different skillsets is a plus
Extremely strong interpersonal skills evidenced in previous work experience or extracurricular activities
Willingness to learn and ability to work proactively
Previous experience with shift scheduling tools is a huge plus
Previous experience with workforce planning fast moving high volume shift-based industry e.g. last mile delivery, retail, hotel, restaurants, airlines etc.
Competitive salary & equity package
Spend your monthly wellbeing allowance on things that really matter to you — via our Juno benefits programme. This can be anything from veggie boxes, to indoor plants, tax advice and much more
Make use of our home office allowance for office supplies
Benefit from our monthly Zapp order allowance
Be part of a fast-growing company and a super motivated team
At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds & perspectives make our team stronger and brings our product closer to the customer.
As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.