IDEXX is recruiting for a Laboratory Customer Support Supervisor. IDEXX’s Customer Support Consultants are the direct line between IDEXX and our customers, crucial employees who help us achieve our purpose. In this role, you will lead a team of consultants responsible for driving customer loyalty and ensuring that our customers are satisfied and are achieving measurable value from our products and services.
Are you a leader supporting teammates to develop and give the best of themselves to ultimately reach customer experience promise?
Are you a customer service superstar?
Are you able to work with different groups in a fast-paced environment?
Does that sound like you? Perfect. Let’s get started.
As our supervisor, you will:
Lead a team of up to 15 consultants and you’ll continually seek opportunities to improve operations, including people, processes, and technology.
Help to develop, define and execute a culture that leverages rewards and recognition.
Develop and mentor your team through on-boarding, open communication, training, development opportunities and performance management processes.
Build and maintain employee morale and motivation; ensureing the team is appropriately staffed with required competencies.
What You Need to Succeed
Preferably a bachelor’s degree or equivalent experience in technology, life sciences, or an applicable area.
2+ years' experience in a customer support centre environment with increasing responsibilities including management experience and leadership - a proven track record of providing extraordinary customer service!
Demonstrated skills in leadership, performance coaching, problem solving, planning, and delegating.
Proven capability to collaborate with all levels of the organization.
Excellent verbal and written communication skills and strong interpersonal/communication skills
Fluent in English (written and verbal) and preferably in one of the Nordic languages as well.
Strong organizational skills, especially in a multi-tasking environment
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Did we mention that we are a dog-friendly office?
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.