Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      May 08,2021
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    KYC/AML Supervisor

    KYC/AML Supervisor


    About Citco

    Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

    For more information about Citco, please visit

    About the Team & Business Line:

    Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

    As a core member of our global KYC/AML team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

    Your Role:

    The Global KYC/AML Supervisor should ensure that the Global KYC/AML (Sr) Specialist meet the SLA agreements and adhere to the set policies and procedures for the Global KYC/AML Department. Provides support and relevant information to the Manager and guidance to the Global KYC/AML Team in the day-to-day operations. The Supervisor is to look for solutions where issues are presented and escalate these to the AM. The Supervisor will provide excellent service and may be required to gather KYC documentation and related activities for the several CFS offices. The role further entails proper handling of difficult cases and special projects.

    • Supervision of the work performed by the (Sr) Specialists;
    • Pro-actively co-manage the team’s daily workflow and ensuring in consultation with the AM adherence to the policies and procedures as outlined;
    • Ensuring at all times that Citco’s standards are complied with;
    • Keeping up-to-date and well informed about relevant international developments;
    • May be required to review KYC records. Ensuring each is completed accurately in line with the due diligence level required;
    • Making risk based approach decisions on KYC under supervision of (Sr.) Account Manager;
    • Propose operational improvements on the processes in consultation with the (Sr.) Account Manager
    • Maintaining an instant overview of complete and incomplete KYC records of investors and monitoring the actions taken to complete these KYC records;
    • Ensuring escalation of any cases that have not been completed on a timely basis as well as timely escalation of difficult cases to the (Sr.) Account Manager;
    • Handling KYC-documents in the CFS Document Management System in accordance with the procedures developed;
    • Monitoring investors and their activities, for those investors designated as requiring monitoring;
    • Securing that all investor relationships are risk rated and reviewed as per established procedure;
    • Timely follow-up on pending items;
    • Meeting or exceeding internal and external quality standards for exceptional customer service;
    • Assist the (Sr.) Account Manager in preparation and execution of staff development plans;
    • Participating in projects when required;

    About You:

    • Bachelor’s degree in Business Administration/Management, Economics & Law
    • (MER)/Accounting/ Finance or Economics
    • 3 years experience in Compliance or customer service environment
    • Coaching experience
    • Excellent MS Office skills
    • Knowledge of the financial markets and hedge fund industry
    • Solid knowledge of compliance and regulatory issues, including Know Your Customer (KYC)
    • and anti-money laundering (AML) policies
    • Pro-active attitude to put forth suggestions for constructive improvements in processes

    Strong sense of responsibility

    Our Benefits

    Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

    We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

    Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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