Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
    English German Spanish
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      October 11,2020
    • Career Consultation
    • CV CHECK
    • internship package
    • Premium Package

    Knowledge Manager

    Job Title

    Knowledge Manager

    Job Description

    In this role, you have the opportunity of

    Be the chief architect of how we organize, create, curate and activate our design knowledge, craft and insights. Not only will you have structural expertise to help us organize our information across multiple channels and platforms, but you’ll also be a compelling storyteller, who will be able to translate complex constructs into compelling content which can cut through the clutter, and reach the right audiences who need these insights in the moments that matter.

    Within Philips Experience Design (XD) we have a wealth of knowledge, insights and design expertise to lead and accelerate Philips’ transformation and mission. The challenge we face is ensuring our global design community has easy and timely access to curated knowledge and insights that are relevant, inspiring, trusted, accurate, effective and more importantly actionable. You will be the proud ambassador and activator of our XD wisdom and design expertise, working in a cross functional team beyond XD to connect and amplifying our XD knowledge with the broader Innovation and Strategy organization within Philips. Our XD knowledge and insights are first and foremost people focused, extracted from people and trends research, as well as pulled from real time usability fieldwork. In the right hands, it is from these insights that we can collectively reimagine and redesign the future of healthcare, at an accelerated pace.

    You are responsible for

    • Establishing an overarching information architecture for the global experience design organization:

      • Evaluating and communicating which tools should be the standard toolset for the XD community for storage and management of knowledge, including file naming, standardized taxonomy etc.;

      • Identifying gaps and demands regarding knowledge & insights for XD projects and programs

      • Building a network of knowledge managers across the various communities of practice who follow standards of content hygiene you create and gain buy in for;

      • Assess and learn how information will be disseminated in a smooth and systematized process.

    • Creating compelling content for distribution across the global XD Community:

      • Translate long form content (eg. Whitepapers) into more bite size social posts and/or videos to engage and entice our design community to consume and absorb the long form content;

      • Coordinate and reach out to content generation teams for sustainable content creation.

    • Actively curate top priority channels within the XD community:

      • Collect, hunt and update a constant flow of insights and stories from around the world;

      • Curate insights and safeguard quality;

      • Fuel roadmap of supporting infrastructure, sharing, communication platforms to support knowledge management.

    • Amplifying and activating of our XD wisdom and design expertise, across XD, Philips and beyond:

      • Initiate and create joint activities within cross functional knowledge teams and company partners to strengthen connection and aid information; exchange within key processes and programs

      • Communicate and inspire XD audience by sharing knowledge and insights;

      • Collaborate and build relationships with networks of design’s research leads and cross-departmental knowledge counterparts;

      • Ownership XD academy by streamlining knowledge & expertise requirements for development purposes;

      • Promote and utilize XD knowledge assets.

    You are a part of

    Philips Experience Design, a global Design organization within Philips. We believe that good design is about creating solutions that satisfy people's needs, empower them and make them happier, all of this without destroying the world in which we live. Our global creative force of some 400 professionals is located in our studios in Europe, North America and Asia. Our world-class Design Research team at Design works across many global locations in multiple business areas for international markets, with one core purpose - to bring meaningful people focused innovation. They bring their skills to bear in defining, conducting, and translating experience insights for vision, innovation, healthcare consulting and strategic purposes.

    Since Philips Experience Design was first founded in 1925, it has consistently been a champion of strategic change at Philips. Today, we are making a bigger and bolder impact than ever before in reimagining and redesigning the future of healthcare globally. We play a crucial role in Philips’ transformation in becoming the world leader in Health Technology and helping Philips achieve its mission to improve the lives of 3 billion people by 2030. This is an extraordinary opportunity and responsibility for all our designers at Philips. Today, we are proving our world-class designers are equal to the challenge. We believe designing meaningful experiences makes the difference in improving people’s lives, and can ultimately lead to better health outcomes.

    To succeed in this role, you should have the following skills and experience

    • A (combined) bachelor or master degree in Communication, Strategic Design, Industrial Design, Social and Behavior sciences, Psychology, or Medical degree;

    • Two to four years of experience in translating and communicating insights for (strategic healthcare) business areas;

    • Strong analytical and verbal & visual communication skills, as well as the affinity to adapt communication styles across a variety of audiences and channels;

    • Strong program management skills to lead uncharted avenues to successful knowledge management proof points;

    • Professional communication and multi-stakeholder collaboration skills when working with multiple disciplines, also at CxO level;

    • Recognized for your expertise and talent in a translating information into actionable insights and storytelling to support strategic business purposes and its innovations and influencing skills taking multiple stakeholders along as part of change management corresponding to innovation trajectories;

    • Ability to lead multiple stakeholder sessions and conversations in English and one or more other languages such as German, Spanish or Mandarin.

    In return, we offer you

    A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

    To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.



    If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it.

    If you have any other questions regarding the recruitment process please refer to our FAQs. In case of technical difficulties with the website, please send an email to
    (Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

    Open Positions from Philips
    Related positions